The fees for the revamps, which come on top of salaries and other external costs, were criticised by campaigners who say the money would be better used ensuring residents have workable access to the internet.
One council refreshed the look of its website eight times in a decade, another paid more than a thousand pounds for a spellchecker that comes free with word processing software.
The wide differences between town hall website budgets – which were revealed in Freedom of Information requests by the Telegraph – suggest that some are paying well over the odds.
A redesign and revamp of the technology underlying a council website, for instance, costs half of the councils which replied less than £15,000, but the Telegraph uncovered 10 examples of councils paying between £100,000 and £600,000.
These examples are in addition to Birmingham City Council’s admission last year that it had spent £2.8 million on a redesign of its website. Essex County Council told the BBC last month that it had spent £800,000 on a new website.
The spending is controversial because many people, particularly in rural areas, struggle to get online. Research suggests up to one third of the country does not receive a basic level of broadband.
“It would be sensible for the councils to plough the money into helping to improve the broadband infrastructure first before designing their fancy websites,” said Henry Robinson, vice president of The Country Land & Business Association (CLA).”Broadband access for rural areas in particular is essential for the thousands of businesses based in the countryside which are at an unfair disadvantage to their urban competitors”, he said.
Some councils are pushing ahead with redesigns of their web sites even as they lay off staff.
Medway Council, which has a £6 million budget shortfall threatening up to 50 jobs, has assigned £250,000 for a redesign of its website which was last updated in 2003.
The 2003 redesign cost £600,000, despite being criticised at a council meeting last year for having “limited interactive functionality and an unsupported technical infrastructure”. Simon Wakeman, Head of Communications and Marketing at Medway told the Telegraph: “The major developments in internet technology in the past seven years mean the website no longer fully meets the needs and expectations of our customers”.
Medway announced in June that budget shortfalls would mean cuts of half a million from before and after-school activities, more than £800,000 from Medway’s primary and secondary schools and £100,000 from public health spending.
Another council spending money on its website under looming budget cuts is Northamptonshire Council. Northamptonshire cut 15 jobs in February last year, saving £1.4 million. That same month it finished a £450,000 revamp of its external and internal website structure, including a new intranet for staff. A spokesperson for Northamptonshire, said: “The £450,000 related to the costs of building three new websites from scratch: internet, intranet and community portal. [It also] relates to the costs of designing the sites, the content management system, accessibility testing, training, and migrating content from our old website to the new one”.
Northamptonshire’s public traffic figures show that the County’s website is serving a very small proportion of the community. Assuming all of the site’s 80,000 monthly visitors are Northamptonshire residents, only 11 per cent of the county accesses the website in an average month.