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14 days ago
Sky
Location: Livingston
Job type: Permanent
Sector: B2C
Category: Analysis Jobs
We’re part of Europe’s leading entertainment and communications business. With over 22 million customers across five countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us and help make the future happen.

Making each and every one of our customers feel special drives us to deliver brilliant TV, broadband and telephony products and much more. That’s why our people are critical to our success and keep our customers coming back for more. Join us as a Business Change Analyst and you’ll become part of an exciting team that’s working to offer the best service in the country.

We are a team of change professionals who collaborate with all areas of Sky to understand the business need. We lead and shape strategic & transformational change, delivering innovative products and world class customer experience across a range of exciting projects that include Sky Q, Now TV, Sky Mobile & Sky Store. If you’ve a desire to be challenged and enjoy working in an environment where you can develop your skills and share your experiences, then the Change team is the place for you

The perks

As a valued employee of Sky, you’ll benefit from a free Sky Q premium package, an excellent pension scheme, private health care and a share save scheme. There’s a range of other benefits to help you make valuable tax and national insurance savings too.

Your key responsibilities

We’re looking for a Business Change Analyst to join the Change team, to work across an amazing range of projects in a fast paced and dynamic environment. We want people who can be change experts, are highly organised problem solvers, with strong stakeholder skills, and able to deliver end to end business analysis from project set up to business readiness and implementation. You’ll lead the analysis on projects or work as part of a flexible team on larger more complex programmes of work, and be accountable for the delivery of analysis activities. Your responsibilities will include:

-Lead analysis for a whole project, programme or work-stream, across specific functional business areas or routes to market

-Create and manage the analysis plan and approach, utilising flexible ways of working within agreed timescales, quality standards and budget

-Provide analysis services at the initiation of projects including stakeholder identification, scope definition, benefit measures and operational impact assessments

-Deliver or manage delivery of change analysis including:

-Customer journeys

-Business requirements (gathering, analysis, sign off)

-Impact assessments

-Process maps

-Stakeholder engagement and management

-Implementation delivery and operational readiness activities

-Champion the customer, ensuring all change strives to improve the customer experience

-Working as a key member of the project team to deliver quality deliverables and create a collaborative working atmosphere that brings teams across the business together

Your skills

-Strong analytical and problem solving skills bringing a creative approach to solution finding

-Working knowledge of the full project lifecycle with practical experience in change analysis

-Ability to adapt your analysis approach quickly in a flexible and fast paced environment

-Experienced in requirements capture and analysis, plus customer journey and business process mapping

-Strong stakeholder management skills; excellent relationship building skills with the ability to facilitate decision making and escalation of risk, with proven experience of facing off to director and exec level stakeholders.

-Experienced in project implementation where skills in delivery readiness and operational change lead are key to project delivery

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, today

Happy to talk flexible working

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

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