Client Account Manager - Global Performance Marketing Agency
Up to £38,000 + Bonus + Pension + Benefits + Perks
Who we are?
We provide performance marketing solutions (affiliate, search, display and retargeting) to some of the biggest names in e-commerce. Marks & Spencer, Lego, The Body Shop, Play.com, River Island, and Topman are just a few of our 350+ UK Advertisers and we work with over 1,000 Advertisers internationally.
Headquartered in the US, with teams in Japan, the UK, Canada, Brazil and Australia (additional markets to follow) it’s an increasingly global business.
We are the display and retargeting division of the group. Offering an award-winning ad platform, we have transformed online advertising from a static call-to-action, to an engaging and personal shopping experience. Between this ad technology and its ability to measure consumer engagement and subsequent site conversions, we have challenged the status quo of online display advertising. This high-performing alternative to clicks and post-impression conversions has attracted a powerful group of satisfied clients, and has led to the company’s significant growth.
We are owned by an enormous eCommerce player that has ambitions around the world. The company is acquisitive, challenging and offers a fantastic culture to work in.
We have a reputation for the highest levels of service, an honest and ethical approach to business, and a team that is passionate about the clients it services.
The Client Account Manager Role:
We are looking for a stellar candidate to join our Client Services team in the UK. As an account manager, you will be responsible for launching and managing banner retargeting programmes for leading brands in the UK, many of whom pride their position in the retail, fashion and luxury sectors.
We operate a unique retargeting solution to marketers looking to use the latest technology and business models, to achieve incremental online sales. Its engagement based approach is a first for the UK. This is a fast-paced and demanding job in a rewarding and interactive environment. This position requires someone who is creative, strategic, analytical, detail-oriented, hard-working, and dedicated to taking care of customers and their needs. You will be responsible for the satisfaction, success and growth of each account.
Responsibilities and duties:
+ Promoting our clients and the success of their banner ad campaigns
+ Supporting our Media Buying group in campaign optimisation
+ Managing 15+ clients; responsibility for meeting their campaign needs, including reporting, strategy, creative delivery and overall campaign performance
+ Ensuring client Revenue on Ad Spend (ROAS) goals are met
+ Assisting clients with technology implementation (MediaForge tag/pixel use)
+ Upselling products to your clients while organically growing the account and seeking additional advertising budget
+ Managing client expectations to facilitate internal workflow.
+ Managing banner ad creation process and trafficking
Required Skills and Experience:
+ Excellent interpersonal communication
+ Strong experience in account management and client services
+ Robust understanding/experience with Excel
+ Analytical problem solving mentality
+ Superb written communication
+ Able to recognise good marketing design
+ Experience in campaign set-up, troubleshooting tracking issues and feed set-up
+ Strong understanding of the broader digital marketing landscape
The successful candidate will be able to demonstrate a real interest in the future of ecommerce, a willingness to learn about and live our company values, a belief in and ability to work to demanding and frequent performance indicators.
Our success is built on a belief that if we deliver value and excellence to our customers they will continue to put their trust in us. The successful candidate will be able to demonstrate that such a customer-centric approach is at the heart of their professional career.
Why you should join the team?
Our work environment is a rare balance between independence and collaboration, and we’re growing …fast! In fact, Inc. magazine ranked us as the 55th fastest growing company in the US.
We offer a competitive salary and great benefits; a great environment and fantastic clients that love what we do!
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.