We are looking for an experienced customer engagement or experience manager to work in this vibrant travel/ leisure company based in central London.
You might have experience managing a call or contact centre and be able to share knowledge and best practice across live chat, call, email and social media. You need to be a great people person, able to manage a big team and excel in conflict resolution and process setting.
This role will involve setting and measuring KPI's, client conversion on baskets, as well as data and stats reporting. Great opportunities for progression.
** Please note that due to the high number of applicants we receive, we may not be able to respond to every application. If you don’t hear back from us within 3 days please assume that your application has been unsuccessful on this occasion. Please continue to visit our website and register for job alerts as new opportunities arise on a daily basis **