This is a digital business, offering a platform to its customers via internet and mobile app. As the Digital Insight Analyst, you will be looking after all relevant analysis and insight projects which support the continuous improvement of the digital platforms. Making it easier for customers to use, safe and securely, as well as improving customer journeys and ensuring anything 'new' that's introduced works, and works to optimum performance levels.
Your principal stakeholders will be the Product and Commercial teams, who are responsible for the website and app, their features and functionality, as well as continuous roadmap and development.
You will be looking at both web and app data to identify pain points for customers, reasons they might not be completing journeys and transactions, and presenting both your findings and recommendations back to the Product teams for them to take action on.
From this you will support A/B testing to prove improvements and quantify results. Making additional recommendations where necessary to look to optimise things further. Continuously looking at ways and means to improve the customer experience, enhance conversion rates and usage of the app too.
You will be joining a relatively small team, but there's ambition to grow! Coming in at this level you will be a Senior Analyst in the team. That means leading projects end to end, reporting to the head of the business unit and have lots of senior stakeholder engagement, even to C-suite levels. So you will have a big voice, and opportunity to help shape the future of the platform based on your insights.
The firm we're representing is a FinTech disruptor who began their journey into life just 5 years ago. Since then they've gone Global, offering their services across Europe, the US and APAC regions. But remain that lean, entrepreneurial and agile 'stay fun, stay foolish' mentality of around 100 likeminded people all bought in to the idea of looking to reshape the vision for how financial services products are perceived by putting a technology based lenses on things - breaking away from the norm and offering a new generation of tech savvy consumers a new way to transact with their phone or mobile device.
The offices are what you'd anticipate from a tech start-up. They're colourful, fun and funky, with things like ping-pong and table football, beer fridges, big screen TV's - quirky neon signs, balcony with views to enjoy the sunshine, and best of all - no suits!
This is a culture looking at the results you achieve, not the hours you put in!
They're a disruptor, coming into an industry that's been slow to evolve and have challenged the traditions in how that market transacts and offers its services to customers. Their platform provides access to anyone who needs it, giving them something faster, cheaper and more secure - as well as new ways of transacting all together - which has led to their rapid growth and success.
If you're interested in finding out more about this opportunity, why not get in touch today!
Role: Digital Insight Analyst - Web/Mobile App
Location: Central London
Salary: £45,000 to £50,000
Benefits: Bonus, pension, fun and funky dot com environment and lots more.
For further information please contact:
Managing Consultant - Blue Pelican Marketing