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12 months ago
Bluetownonline Ltd.
Salary: Negotiable
Location: Bristol
Job type: Permanent
Contact: Elina Lund
Sector: Marketing
Category: Digital Marketing Jobs

Job Title: Digital Product Manager

Location: Bristol

Salary: Competitive

Do you have a passion for delivering outstanding user experiences that deliver real business benefit? Do you want to take ownership of key digital products and drive business growth for the biggest consumer asset management platform in the UK?

Our client, a Bristol-based FTSE 100 company, looks after over £60 billion on behalf of 836,000 clients. Our mobile and desktop platform is at the forefront of its growth and, in the past year alone, took over £3.1 billion in debit card payments.

Job Role:

The recently established team of Digital Product Managers exist at the centre of each of these and all other digital initiatives. Each manager is responsible for a particular set of user journeys across the website and mobile applications. They are tasked with understanding the performance of their products versus business goals, the needs of the end user and how to use technology to deliver both. The Digital Product Manager forms the keystone between Marketing, Client Insight, UX Design and IT Development.

As part of the role you will receive market-leading training and development and have the opportunity to work collaboratively with subject matter experts across the business. Their ambition is to have the most effective Product Management team possible and will ensure the best training is available to achieve this goal.

Key Duties and Responsibilities:

  • Responsible for a set of key digital user journeys and/or digital platforms
  • Collaborate with business owners who share a common interest, plus Design and UX, IT Change and IT development
  • Become a point of authority for a product; understand and measure its performance, constantly identify and deliver opportunities to improve and measure uplift
  • Collate and interpret client feedback through key touch points, analytics and focus groups/surveys
  • Produce clear and concise business cases and cost/benefit analyses
  • Conduct competitor analysis to understand our position in the market relative to your products, ensuring we remain ahead of the competition
  • Understand the technology market and think innovatively to find the 'next big thing' to impact your products, reporting to senior leaders on the opportunities, risks and applications
  • Represent digital on other projects driven by other areas of the business as required

Key Requirements:

The company are looking for a candidate who can bring real experience the team. You will work or have worked in a Product Manager / Owner role (or similar), and have a keen commercial mind, understanding performance and KPIs, alongside the creativity and ability to improve the user experience and deliver innovation. You will bring experience of processes such as journey mapping, pain point identification, ideation and user testing. The ideal candidate will be a self-starter, constantly looking for ways to improve their products to optimise journeys, tackle pain points and drive up their KPIs. In addition, you will represent digital on other projects arising from other areas of the business as necessary, delivering to the utmost quality.

Essential Qualifications and Attributes:

  • Educated to AS / A-level or equivalent
  • Understanding of what makes a good client or user experience
  • 2 years' experience in a product ownership role or similar within a digital environment
  • Commercially aware, with good understanding of how to establish, measure and report against business goals
  • Strategically-minded, able to plan long term direction of travel for a given product
  • Experience of product management processes including journey mapping, pain point identification, ideation and user testing
  • Solid knowledge and experience working with IT development, business managers and user experience and design teams
  • Understanding of principles and importance of a good user experience
  • Able to find simple solutions to complex problems, always thinking in the mind of the user
  • Ability to make effective decisions, manage stakeholders and control a product and project's direction whilst handling conflicting opinions
  • Ability to build effective relationships at all business levels and communicate clearly
  • Eye for detail and a willingness to go the extra mile to achieve best possible results
  • Able to manage multiple tasks and perform under pressure against tight deadlines and targets
  • Passionate about innovative technology and its application to solve user needs in new ways
  • Driven to succeed, tenacious and focussed on outstanding delivery
  • Demonstrable passion for the discipline of Product Management

Desirable Qualifications and Attributes:

  • Educated to degree level or equivalent
  • Good technical knowledge of digital platforms
  • Good experience of digital across web and mobile

Confidence to run workshops to share knowledge and experience with colleagues from product team

Creatively-minded and comfortable producing low-fi wireframes to ideate and share ideas quickly and clearly

Please click the APPLY button to submit your CV and covering letter for this role.

Candidates with the relevant experience or job titles of; Senior Digital Product Manager, Marketing Digital Product Manager, Digital Product Manager, Digital Front End Manager, Digital Front End Product Manager, Digital UX Design Manager, eService Digital Product Manager, Senior Product Manager, Marketing Product Manager, Digital Product Specialist may also be considered for this role.

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