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3 months ago
Utility Warehouse
Location: North West London
Job type: Permanent
Employment Type: Employer
Contact: Daniel West
Sector: Industry/Utilities
Category: Marketing Communications Jobs, Copywriting Jobs

About us

We may be a FTSE 250 company, with year-on-year growth, but at the heart of it we still see ourselves as an entrepreneurial challenger, with a strong family feel. We stand out as the UK’s only fully integrated provider of a wide range of competitively priced utility services spanning both the communications and energy markets. We’ve even been recognised as Best Telecoms Provider at the Which? Awards 2017. We’re changing the way our members use gas and electricity through smart meters and are looking for someone who will ensure we get the end to end experience just right for our members.

With our stunning and modern network headquarters being based in Colindale, North West London, we are easily accessible via the Northern Line and are a short drive from the North London, Middlesex and Hertfordshire areas

Our audience are our valued customers and thousands of distributors across the country recommending our services, and we are looking for someone who will ensure that our electronic marketing and communications hit the right spot to the right people every time. And that person may be you!

About the role

As we expand our Marketing Team, we are looking for someone to play a key role in the communication of our implementation of smart meters, taking charge of projects from concept to production and working closely with our smart meter projects and operational teams.

In this role, we will want you to:

  • define and deliver the best experience for our members upgrading to smart meters and championing the consumer in everything they do
  • can write engaging content and messaging
  • actively use reporting and analysis to develop insight to optimise customer journeys and communications
  • have knowledge of a variety of marketing channels within the marketing mix, both traditional and digital
  • be highly target driven due to the government mandated time frame of upgrading all our members’ properties to smart meters by 2020
  • take ownership for maintaining all relevant consumer engagement material

This role sits within the marketing team, working closely with the Smart Programme team. It is fast paced and full of variety, ideal for an enthusiastic and ambitious individual looking to work hard and develop their marketing, customer experience and engagement skills.

About all those little extras

We offer a competitive salary package, in addition to a contributory pension plan, share options, Death in Service benefit, and generous discounts on all our services. We also sweeten the package with many other little perks such as a Gourmet Society Dining Card, Christmas Bonus, Free parking, and of course, plenty of sweet treats! Ours is a busy, buzzy community, with plenty we hope to tempt you, whether it's social events, film clubs, table tennis tournaments, subsidised yoga or simply enjoying the company of people who are all committed to growing our business.

About you

You will enjoy a challenge and being part of a close-knit, results-orientated team, with everyone pulling their weight together to deliver the best smart meter upgrade experience for our members.

We would prefer you to have:

  • at least 2 years of experience working in a Marketing or Customer Experience role and copy writing experience
  • excellent communication skills, both verbal and written
  • strong project management skills, with good attention to detail
  • great relationship building skills and can work cross functionally with stakeholders across all levels
  • Desirable – an understanding of the energy industry and smart meters

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