If you are a driven, dynamic and forward thinking Operations Manager with extensive people management experience this is role is going to be of interest.
My client is a major player within the Charity Fundraising environment. They specialise in response handling, fulfilment and payment processing as well as creating large scale lottery and raffle campaigns for major UK Charities such as RNIB and Guide Dogs for the Blind.
Due to major growth plans and a commitment to customer excellence they are now looking for an experienced Operations Manager.
Create an exceptional, service delivery focused service
Create and maintain a continuous improvement programme
Use LEAN methodologies to drive efficiencies
Overall management of circa 35 FTE’s swelling to 60 during peak periods
Oversee Post Opening, Scanning, Data Capture, Banking & Supporter Services
Roles & Responsibilities
Overall management of a team of approx. 35 FTE’s (60 during peaks period) – direct management of 4 supervisors
Where necessary, support the recruitment and training of the team whilst ensuring departmental compliance with training.
Accountable for service excellence
Establish a programme of continuous improvement with full employee engagement
Utilising LEAN methodologies to continuously refine internal procedure and work flows to ensure teams are effective, efficient and delivery focused.
Create clear handover processes between your own departments and other teams – defining where responsibility lies.
Assist in the setting of budgets for your departments and be accountable to delivering to those goals
Provide regular performance reports on SLAs, KPIs and actuals vs budget
The experience we need.
A proven ability to lead high performance teams to deliver the highest standards with enthusiasm and high energy
In-depth knowledge of employee engagement
Strong team leadership background
At least 2 years’ experience in managing multiple teams totalling at least 20 FTEs
Demonstrable success in service delivery management
Background in project management, process improvement and campaign management.
Be an effective communicator and have excellent stakeholder management skills
Experience in managing teams of up to 60 people with evidence of positive staff engagement
Third sector experience is preferable
What you’ll get in return.
£40,000 - £45,000 Basic
Development Plan to Senior Management Team
How to apply.
If this sounds of interest, then please click the apply button right away!