A Sales and Marketing Support Executive is required by my client based in Bedfordshire. This company offers an excellent career path along with a competitive salary and benefits package.
The role sits between Sales and Marketing and will be a pivotal role to support both areas of the business with high level of interaction with customers.
• You will be gathering data on products, new products in the market and competitors and analysing and producing data for the sales team and the research and development team.
• Updating Goldmine and Quotewerks
• Schedule quotation follow ups for the Area Business Manager
• Act at the initial contact with new customers
• Follow up all leads from Trade Shows - Speak to customers and identify leads
• Develop methodologies to improve the customer experience to ensure customer satisfaction and develop a customer care philosophy
• Occasional travel to visit customers and Trade Shows
• Assisting with generating Marketing content, focusing on Product technical support ( application guides, case studies, white papers) to facilitate self help and generate demand
• Work with Product Marketing to voice customer suggestions for improvements
• Provide customer centric insight into new product development and product marketing activities
• Building customer intelligence by researching accounts, the markets and customers - identify key players in the accounts and appropriate contacts
• Experience of working in a technical customer service environment
• Experience of researching, collating and analysing data
• Reporting findings
• Knowledge of CRM and quotation programs
• Goldmine experience ideally
• Understanding of process flows and business rules
• MS Office
• Attention to detail
Please send your CV over and for more information please contact Esther at Satarah Recruitment Ltd