5 months ago
Sales Operations and Governance Manager
12th March 2018
*12 month FTC*
O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customer across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.
We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.
We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.
About the Team:
Digital Commerce is one of the four Digital business units within Telefonica UK. Our role is to help our business customers know, engage, sell and serve their consumer customers smarter via services such as O2 Wifi, Smart Steps (working with TDI) and Interactive Messaging. We generate close to £100m revenue a year and are tasked with delivering double-digit growth. Can you help us grow our business lines further?
In this role you`ll be focused on supporting the account management teams who look after Wifi, SMS and Payments and you`ll work closely with our 3 heads of sales, as well as the Head of Commerce Sales, giving them first class support to create a winning team. You`ll look after the administration of targets and commission as well as overseeing the billing function for the team and own the groups reporting as well as being the go to person for customer issues.
-Administrative and operational tasks such as:Raising credits, resolving queries, billing disputes and contract administration
-Help to make key recommendations for process improvement across all areas, working as part of a virtual team to help address and introduce changes to the benefit of customer, partner and Telefonica
-Maintain an accurate, comprehensive account management database, including account plans for all wifi account
Skills & experience:
-Excellent communication and organisational skills
-Digital Media, mobile, and online knowledge
-Self-motivated and enthusiastic
-Able to demonstrate an ability to work to and achieve deadlines
-Able to deal with complex end to end process
Passion and commitment for all things digital
-Good to have- working knowledge of our systems such as DISE and Sales Force
Salary and benefits:
We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.
Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.
Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.
There`s so much to discover. Your adventure starts here.
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