An opportunity has arisen looking for a unique set of skills to support the transformation of a consumer centric organisation who have undertaken a massive programme of change. This change includes the very technology which sits at the heart of the organisation and powers every part of the customer experience - the end aim is to revolutionise the customer experience and deliver a range of new and innovative propositions to market each enabled by this new technology.
The firm is looking to embrace a digital future through cloud based technology - this will enable customers to interact, engage, solve problems, and manage their accounts - it will also mean completely new customer journeys and even propositions which are designed around these technology capabilities.
Because these changes will be quite a radical departure from the norm, the customer will require a lot of support with the changes. However, with a great understanding of the customer, leveraging killer insight and a brilliant understanding of customer journey design, you will be able to deliver a seamless experience and one the consumer embraces and positively loves.
Once complete, the next step of the journey will be supporting the movement of customer base from old 'as was' service propositions to the new 'to be' ones. Again, looking to create compelling customer journeys, communications and experiences which make this move easy.
The key to this role is 'transformation' - moving the business from an 'as is' to a 'to be' business model, one that's designed with the customer at its heart and with all associated propositions, customer journeys and experiences in place which make this seamless and easy for the consumer.
For more information, apply today!
Role: Senior Propositions & Customer Experience Transformation Consultant
Rate: £500-700 per day
Term: 12+ months
For further information please contact:
Managing Consultant - Blue Pelican Marketing