8 days ago
Social Media Support Expert
1st June 2018
O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customers across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.
We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.
We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.
About the Team:
The Tesco Mobile Social Media Team are the online face of Tesco Mobile, replying to customer posts across all of our online communities.
As the online face of Tesco Mobile, you`ll be supporting our customers in the fast paced online world, where every character counts.
-The successful candidate will be the online face of Tesco Mobile within Twitter and Facebook They will follow a rotational pattern and assist with customer inquiries within SLA`s. This could range from helping with a general query to a specific customer`s account problem relating to any kind of Tesco Mobile service.
-The successful candidate will act as a single point of contact for online queries and own them through to resolution utilising existing business partnerships to carry out investigation. Utilise existing resource to deal with issues raised online, ranging from Pay and Go to Pay Monthly queries.
-Liaise with the Social Media Manager and SM Brand Experts to ensure problems being discussed online are raised and known about within Tesco Mobile; tracking any `hot topic` issues on channels and flag trends/ monitor and collect online coverage to highlight to the SM manager daily /when they arise.
-Ensure that all responses and posts adhere to Tesco Mobile Social Media Tone and Brand guidelines.
-Support the SM Manager with adhoc reporting requirements.
Skills & experience:
-Experience working in social media is necessary.
-Able to show where you have successfully delivered great social media activity.
-A strong understanding of the English Language and grammar.
-Excellent communication skills both written and verbal.
-Outgoing personality, enthusiastic, with a proactive `can do` attitude.
Salary and benefits:
We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.
Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.
Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.
There`s so much to discover. Your adventure starts here.
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