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Client Services Manager

This job expired on 09/02/2012

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Adam Ltd

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Job details

Salary band £40k - £50k
Salary details £35000 - £45000
Location Liverpool
Job type Permanent
Company Adam Ltd
Contact unknown
Job sectors Agency
Job disciplines Advertising, Design, Communications, Digital
Employment Type Agency
Posted 12/01/2012
Expires 09/02/2012

Job Description

Client Services Manager - North West

You will play a critical role in helping the agency achieve its long term vision by delivering a strong and effective client service function across a number of key client accounts.

The role has 3 areas of focus:
1.Client development
2.Business development support
3.Project and account management

Firstly, we will set clear goals and targets for the long term development of key clients and accounts through the development of strategic account plans. You will focus on defining and implementing these account plans, working with the team to grow the value and profitability of clients over the long term.

Secondly, you will support the business development team in developing strategic proposals for new business opportunities, and support presentations for key accounts where required.

Finally, on a day to day basis you will build strong relationships with existing and new clients. You will be responsible for the management, and smooth running, of key accounts on a project by project basis. You will liaise effectively with creative teams and ensure that client satisfaction is maintained.

We envisage the role being split approximately 30% client development, 20% business development support and 50% hands on project and account management.

The opportunity exists for the right candidate to develop this role to a senior management team level, and to build their own client services team over a 12-24 month timeframe.

Responsibilities
*You will grow key client accounts and implement strategic account plans
*You will support the business development team in new business pitches
*You will build relationships with key clients
*You will manage projects with clients and internal teams

Measurable Objectives
*Develop key client accounts generating an agreed level of fee income
*Play a key role in winning new business working alongside the business development team
*Manage accounts and ensure projects are delivered on time and on budget
*Ensure client satisfaction is measured and maintained through client retention and development

About You
If you are currently working in a senior account or project management role this could be the perfect opportunity to develop your career to senior management level in one of the leading North West agencies.

*You are highly self-motivated and ambitious
*You have a thorough understanding of brand development and communication campaigns
*You have excellent communication skills and are confident and likeable when presenting
*You are passionate about creativity, 'the big idea' and attention to detail
*You are focused on results, and accountable for your performance
*You are efficient, organised and detail oriented

Candidate Profile
*You have several years experience working in either project or account management positions in top 100 UK creative agencies
*You are a senior account manager/project manager level with the ambition to develop your career in a dynamic forward thinking agency environment
*You have a deep understanding of branding, marketing, digital and creative services
*You have worked with a diverse range of brands and have built long term client relationships at a senior level
*You are personable and can work with a mix of teams and personalities both internally and externally
*You are an excellent communicator and negotiator
*You have a track record of developing profitable accounts with high profile clients


 

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