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![]() | Job posted by TheLadders.co.uk |
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We are Telefónica. Youll know us in Europe as O2. Were part of one of the biggest communications businesses in the world. And were continuously evolving. Helping to shape the future in a changing world. With a team of over 250,000 people across 25 countries, there are no limits to your horizon.
There are exciting things happening across our business and Voice is no exception. In this key role, you will deal with new, innovative Enterprise-based products and services, prior to implementation within our Enterprise and Connected World Voice operational areas. Through your seven-strong team, you will consult on areas including the bid process, tariffs, and contract approval, making sure our solutions are fit for purpose in every way. Youll also make sure that every product or service is ready to be launched effectively and that there is support in place for customers. It means working closely with other areas of the business including Enterprise Sales; Technology, Unify; TTM; and getting service model sign off from stakeholders in Sales & Service. Yours is a forward-looking role, where youll contribute to the creation of complex business products and services, and represent the innovative voice of Sales & Service.
Commercially sharp with sound project management skills, you are an expert in mobile and Connected World technologies; functionalities of new technologies; network platforms; and new products and services within our market. You understand Voice and Sales & Service, deliverables, KPIs and cost and revenue drivers, and you can judge the requirements of project and launch activities. Whats more, you are an exceptional people manager with great communication skills. You can inspire team members, encourage creativity, build credible relationships with senior stakeholders and articulate business requirements. Senior-level experience in customer service would be helpful, as would a background in technical support or launching large-scale services.
In return for your efforts, youll be rewarded in typical Telefónica style: a competitive salary and benefits that you get to choose. And of course you can expect support, recognition and the chance to progress with us. Ready for Telefónica
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