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![]() | Job posted by Search Consultancy |
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Insight Analyst
West Yorkshire
25-30k
This is an exciting opportunity for an experienced Insight Analyst to join a well known financial services company in Yorkshire. The purpose of this role is to provide customer information and business intelligence. This is an interesting role that will help the firm understand their customer base and realise the benefits of marketing activity.
The job:
To provide market and customer insight that can be used to develop new propositions and target customers more effectively
Analyse the effectiveness of product advertising across various media types including TV, Radio, Press, Online and Magazines
Report writing / presenting analysis findings to managers and stakeholders
Identifying patterns and trends, seeking insight into marketing activity, competitors and overall market performance
Evaluate customer data and create relevant customer segments
Analyse the performance of specific marketing campaigns and FS products
Run data queries using SQL
Provide project management for customer research projects including tracking surveys and new product research programmes
To provide the 'voice of the customer' within the business
Drive improvement initiatives based on insight to improve the customer experience
Manage third party agencies to ensure data is delivered on time and to budget
The person:
2 years minimum experience in an insight role
Financial services experience preferable but not vital
Experience of both quantitative and qualitative research
Able to think strategically and communicate the bigger picture
Able to draw information from a variety of sources to develop customer, market and competitor insight
Able to write questionnaires and discussion guides to ensure maximum value of output
Experience of using Excel, Alterian, SQL preferred
Able to manage stakeholders proactively, adapt style to different audiences and present findings to senior management
Understanding of regulation and adherence to Data Protection Act and MRS Code of Conduct
This is an opportunity to join a growing team and provide a vital role that will directly effect the commercial success of the company. The ideal candidate will be passionate about customer satisfaction and able to identify new opportunities in the market.
To discuss this further please contact Will Anderson on (phone number removed) or email your CV and cover letter to (email address removed)
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