Warning: This vacancy expired on 30th Oct 2008.

Job details

Job Description

Senior Strategy & Market Intelligence Manager

Business Link in London is the first place to go for high quality information and practical advice to help you meet your business challenges, make the most of business opportunities and take up any appropriate business support

As our Senior Strategy & Market Intelligence Manageryou will be responsible for the design, development & delivery of knowledge products, leading the way to make BLL an "intelligent business" & advising on the future strategic direction of knowledge management.

The Role:

• Lead the Strategy & Market Intelligence team, setting & managing progress towards business & personal development objectives, whilst ensuring a high level of cooperative working with other groups within BLL & externally as required
• Lead the creation of BLL's Annual Delivery Plan on behalf of the Partnerships & MI Director
• Create & position business & market information as a key strategic driver for BLL as an organisation
• Through specific & general research, data mining & networking intelligence, build & maintain a knowledge base that empowers the organisation to deliver success: this will be achieved by thorough collection, collation, analysis & interpretation of information, thus ensuring BLL colleagues have easily accessible "insight" in order to deliver their objectives
• Work across the organisation to capture knowledge on regional business demographics & community issues, identifying priority requirements, new opportunities & directions for BLL's knowledge products
• Develop relationships with key stakeholders who can provide external verification on the quality of intelligence gathering, & who can help to validate priorities for BLL's knowledge product development
• Build & execute knowledge product development plans to service the needs of London's SMEs
• Work closely with the Brokerage Solutions Manager & Senior Project Manager to ensure delivery of cross-functional projects & brokerage solutions that meet the priority needs of clients, & that catalyse maximum economic impact
• Create a working knowledge culture within the organisation, stimulating knowledge flows & innovation; e.g. knowledge sharing via the intranet, monthly business review workshops at sub-regional offices, & quarterly innovation forums with mixed teams from across the organisation
• Ensure BLL's strategies & objectives for D&E are based on thorough market analysis & are clearly defined, & that BLL's culture of knowledge management supports the achievement of these strategies & objectives
• Provide effective leadership & people management to the Customer & Market Intelligence team by ensuring that all Key Performance & Development Targets are met via performance monitoring, providing constructive feedback, undertaking regular appraisals/performance management activities, 1:1 meetings, providing input to salary reviews & identifying & delivering individual & team training needs
• Diversity statement - (Demonstrate commitment to upholding & representing BLL's diversity, equal opportunity & inclusion policies/agenda in all business & client dealings)

Essential Skills & Experience:

• Knowledge management expertise, including the development of knowledge & information based products
• Proven background in information research, analysis & management
• Well-developed communication skills, both written & verbal
• Team leadership capabilities
• Superior planning & organising skills, demonstrating strategic vision
• Highly developed data management, analysis & interpretation experience
• Sound people management & influencing skills

Desirable:

• Flexible team member
• Proven ability to build effective working relationships
• Practical working experience with SME businesses & the business support sector

  

Serco offers excellent benefits and future career opportunities within the wider Serco Group, including Performance Related Bonus, Pension Scheme, Life Assurance and 25 days holiday.  Serco is an equal opportunities employer, and is particularly keen to encourage applicants from under-represented groups, such as minority, ethnic, disabled and women.

Following the closing date of the advertisement, we will be reviewing all applications with a view to short-listing for interview, and you will be contacted in due course should you be suitable for the position.

  

If your application is unsuccessful or you choose not to accept any offer of employment we make, the information will not be held for longer than necessary, after which time it will be destroyed. If your application is successful, the information will form part of your employment and we are entitled to process it for all purposes in connection with your employment.

No phone calls from recruitment agencies or other third parties.

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