Marketing Jobs in Central/West End
Marketing Jobs in West Yorkshire
| Salary | £40000 - £55000 per annum |
|---|---|
| Location | City |
| Job type | Permanent |
| Company | Mackenzie Jones Limited |
| Contact | Ian Shaw |
| Job sectors | Banking/Finance |
| Job disciplines | Marketing, Branding |
| Employment Type | All |
| Posted | 11th Aug 2008 |
| Expires | 8th Sep 2008 |
Customer Experience Manager / Customer Journey Manager / Retention Manager
COMPANY
As one of the largest financial services businesses in the world, this group of companies looks after the financial needs of over 40 million customers. A market leader in insurance, savings and investments and an active sponsor of a range of UK events, they are now looking to secure their position through a small number of key recruits in their marketing teams.
ROLE & RESPONSIBILITIES
Aid improvement of global customer experience and support implementation of global customer measurement tools, leading to improved customer loyalty, financial return and operational efficiency.
Drive employee engagement and commitment to customer improvement programmes.
Manage key relationships with various department heads.
Implement measurement criteria to demonstrate improvements in customer loyalty.
THE CANDIDATE WE ARE LOOKING FOR……
Extensive experience in employee engagement and culture change projects within a global business.
Knowledge of customer service, customer loyalty and customer improvement.
Excellent academic background, probably including a degree.
Self-motivated but with strong team ethic and customer focus.
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