Customer Strategy Manager - Perm - Central London - £35K- £50K+benefits
One of the UKs largest retail banks has presented a new opportunity for a Customer Strategy manager to join their marketing team.
Customer Strategy & Insight (CS&I) is in a unique position to deliver competitive advantage to the organisation to harnessing the commercial potential of our extensive consumer & customer data set, driving the voice of the customer into all key decision-making forums. The successful candidate will be responsible for the Retails customer research, analytics and customer relationship strategy; influencing all areas of the business, strategy, customer experience & marketing.
Responsibilities * Develop customer-driven strategies and facilitate implementation across Retail * Provide input into the development of innovative customer-based offers & proposition development across Retail * Identify new customer segments & market opportunities & synergies that cut across more than one line of business * Define priorities for the retail research programme and customer analytical programme * Identify key competitor dynamics that may generate new market opportunities/threats that cut across more than one line of business * Be a thought-leader in support of delivering the Groups ambition to foster deep and enduring customer relationships * Actively develop and maintain relationships with a wide range of key customers, suppliers & colleagues in order to identify emerging customer strategies, ascertain future requirements and where appropriate, respond to changes in the internal and external business environment
Key Skill Required: * Competent strategy capability * Strong analytical skills (quant and qual) * Demonstrates ability to build strong working relationships at all levels * A degree (or equivalent) Economics, Science, Maths, Engineering, Business Management and professional qualification highly desirable * Previous experience of business advisory and consultancy roles is valued
Candidates must be flexible to travel 1 day a week!
This job expired on 15/09/2010
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