Customer Segment Manager

Warning: This vacancy expired on 10th Sep 2008.

Job details

Job Description

This larger, well regarding financial organisation within the UK with a divert UK customer base are looking to proactively raising their profile through their customer contact strategy. As part of the Customer & Product Development team, you will work with the Heads of Customer Management and to develop and deploy our customer management strategy. You'll identify, evaluate and manage the customer segmentation programme to direct the customer offer and experience across our sales channels.

With a background in financial services or other large scale consumer services (e.g. telecommunications, utilities), you

will have excellent interpersonal skills and be comfortable directing, presenting and working collaboratively with our stakeholders (including analytical and creative teams). You will need to show strong campaign management skills (including writing briefs) and be able to act as a guardian of the customer experience for all communications activity.

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