


| Salary | GBP29000 to GBP34000 per annum |
|---|---|
| Location | South East |
| Job type | Permanent |
| Company | Signet Resources |
| Contact | Kate Signet |
| Job sectors | Retail |
| Job disciplines | Marketing |
| Employment Type | All |
| Posted | 19th Aug 2008 |
| Expires | 26th Aug 2008 |
Programme Support Coordinator for After Sales
Salary: 29k – 34k plus benefits
Our client is a global automotive organisation with prestigious European Headquarters based in Berkshire.
Reporting into the Manager of Dealer Programmes, this role requires the daily operational control, support and ongoing coordination of retention programmes which will assist in delivering customer focussed maintenance and repair solutions during the ownership cycle. Additionally, the role will encompass responsibility for the control and coordination of the communications materials used to support the programmes in market. The role carries responsibility for the delivery of the programmes to Car, Motorcycles and Power Equipment customers.
Main responsibilities:
Organise and conduct regular market research and analysis of customers, potential customers, product owners and competitors
Ongoing evaluation and benchmarking of existing programmes
Regular communication with key dealer operations to ensure that levels of support and information meet requirements
Production of marketing support materials
Management of external creative and print agencies, control of spend against set budget
Ensure that all programmes are compliant with all European legislation requirements
Qualifications and skills:
Commercial background preferably with some Pan-European experience and ideally with knowledge of dealer operations
Proven organisational skills and handling multiple projects
Strong communication skills at all levels
Excellent written and verbal communication skills, with an enquiring and investigative mind, a track record of managing agency or third party suppliers with ideally a service industry background (motor trade preferred) with involvement in aftermarket support solutions (client or supplier side)
A self motivated, confident personality who is achievement orientated with a customer first approach
Suitability for positions will be judged on relevant professional criteria relating to knowledge, skills, attitude and experience and there will be no discrimination on any other grounds
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