Account Manager - Design Agency
Basingstoke RG21 - Clients Visits, Office and Work from Home
£28,000 - £35,000 (based upon experience and attitude) + Career development, Training, Flexible working hours, Great working environment
We are a dynamic and unique team of like-minded business, technical and creative t thinkers. Our passion is working with ambitious businesses to achieve their growth potential through effective marketing. Our core services are Branding, Design for Print, Digital Marketing, Website Design and Development.
Our comfortable studio is only about 50 metres from the train station in Basingstoke town centre with free parking. Your time will be split between client meetings offsite, and days in the office, but we are happy for you to work from home to make your life easier.
The Account Manager Role
We are looking for a motivated, experienced and enthusiastic Account Manager to join our friendly, fast-paced and ambitious creative agency, working with a team of digital experts, creatives and developers to help us solve problems for clients and create positive outcomes.
The role will require you to have come from a Design Agency background, and have experience of delivering tactical campaigns successfully across multiple channels. You’ll have a strong understanding of web development and Digital Marketing, but also have worked with clients to deliver Branding and Print Campaigns.
As an Account Manager, you will be focusing on key areas such as acquisition, and retention of customers, as well as profitability within your customer portfolio. You will be required to drive excellent customer care by constantly reviewing and developing relationships with your customers.
Day to day, your responsibilities will include taking client briefs, upfront quoting, relevant budget allocations and time tracking, reporting, and final client invoicing.
Account Manager Responsibilities:
+ Acquisition of new business, as well as building current client portfolios
+ Build and maintain relationships with clients often through regular face to face contact and meetings
+ Act as the first point of contact for client questions and requests
+ Talk to the studio in order to facilitate client requests
+ Identify new client opportunities and make pitches to potential new clients
+ Manage a budget and achieve targets
+ Generate accurate reports on the status of existing accounts and new business
Keen to make a difference to your clients, helping them to change customer behaviour and build their business. You want to develop long term relationships and in doing so, maximise opportunities for the agency
You will be comfortable working across a portfolio of accounts and will be able to provide outstanding client service and project management, helping to improve processes and systems as the business grows
Highly collaborative; you will love leading a talented team and will inspire them to deliver excellent creative. You can recognise great ideas and can create the opportunities for these to be delivered in the most appropriate and successful way possible. You're a commercially minded thinker and doer, with the people skills to encourage and connect with your peers
Have the ability to work under pressure and to meet tight deadlines. You must be proactive, self-motivated and driven, with a high level of attention to detail and accuracy
Able to grasp, translate and communicate a brand's vision
You’ll have multi-tasking ability and excellent organisational, negotiation and interpersonal communication skills
Proficient in MS Office or Google Docs
+ Competitive salary (based upon experience and attitude)
+ Career development, including training
+ Flexible working hours
+ Great working environment
What we’re looking for:
The right person will have at least 3-5 years of professional experience in a similar role, having worked previously in an agency environment, with proven Account Management and organisational abilities, coupled with strong attention to detail. You'll be someone who can multi-task and juggle a wide range of tasks happening at once.
A great team player, someone with a positive attitude who likes a challenge and isn't afraid to roll their sleeves up and get on with the job!
Own transport would be an advantage:
If you are a confident, self-motivated professional who performs well in a demanding environment and are looking for a role which will help progress your career then please send your CV.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.