3 months ago
Client Manager - Sports and Connected Stadiums
19th April 2018
O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customers across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.
We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.
We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.
About the Team: You will be working in a small sales team with a strong support team. Whilst this role is to account manage some marquee sporting and entertainment accounts they will have a colleague who will be looking for new business. The support team includes dedicated bid, finance, sales specialist and Wi-Fi support given the unique clients that this role manages
You will be working within the upper echelon of our sports and stadiums contracts, so experience or a demonstrable passion in this area is key. The ideal candidate will have experience in solutions such as Mobile, Managed LAN, Managed WAN, Fixed Line Telephony, Unified Communication, , Conferencing, Security Solutions, Managed Services, Hosted ICT solutions, and Consultancy services. You will have the responsibility of developing your accounts to consistently over deliver and have a track record in sale to evidence this. You will also be expected to prospect for new business outside of your accounts. You`ll need to build key relationships with C Suite contacts both internally and externally being credible and building confidence with new clients. Commercial acumen, gravitas as a leader and strong sales skills are an absolute must in this role.The successful candidate will genuinely care about our customers` needs, and will ensure that every contract delivers benefit both for O2 and for our customer.
-Be able to have a wide understanding of business issues and challenges in the Enterprise and the Sport and Entertainment environment
-Will maintain an excellent understanding of competitor offerings and position, both from a customer`s and from a financial perspective
-Will have a base understanding of the challenges that sports stadiums face and be able to hold your own and add value at C Suite level in any given situation
-To take ownership for building sales pipeline on a quarterly through to annual basis. You will be responsible for managing your activity and SF.com hygiene factors in order to build a rhythm and rigour to win in the market place
-You will be responsible for ensuring best practise is maintained within your accounts
-You will be responsible for maintaining a thorough understanding of O2 campaigns / propositions and use this to generate maximum opportunity through the marketing and ABM teams and resources
-You will be responsible for identifying new O2 customer opportunities, with a focus on increasing O2 market share across all solutions and services in the sporting and entertainment sector
-You will be expected to use Creating Client Value (CCV) sales methodology with your clients so that you ensure the greatest chance of success for O2,
-You will be responsible for building and reviewing your business plan to ensure business KPIs are achieved on quarterly and an annual basis
-You will be responsible for influencing and managing relevant internal stakeholders in order to build the requirements that you need to win in the market place
-To negotiate confidently, finding creative ways to maximise revenues;
-To own all customer issues through to resolution, working with other O2 functions where appropriate;
-To be innovative and free thinking in delivering leading edge, unique and engaging offers to customers.
Skills & experience:
-You will be a leader with the right attitude and behaviours that will inspire your colleagues
-You will need to carry gravitas externally and internally demonstrating a good understanding of the challenges in Enterprise / Sports be able to articulate the why o2
-You will be required to demonstrate an entrepreneurial spirit along with harvesting your virtual team and approach so that you ultimately win in the market place
-You will be expected to make good balance judgements in complex environments and at times make difficult decisions to ensure continued growth
-We are highly ethical in all that we do and we expect the same of all of our employees
-The successful candidate must have an open attitude and inherent drive to learn constantly
-Best in Class insight in various well known private enterprise sectors and can apply this knowledge in the Sports and Entertainment vertical
-Knowledge of WAN, LAN, PBX, UC, SIP, Mobile, Fixed Telephony, Conferencing, Security Solutions, Managed Services, and Hosted ICT solutions preferable but not all are mandatory
-Highly IT literate - Excel (advanced knowledge), Word, PowerPoint as a minimum. Salesforce.com knowledge and previous application
-Strong customer-facing written and spoken English
-Knowledge of typical internal corporate business processes and how to ensure the swift delivery of projects would be advantageous
-Exceptional focus on and dexterity in financial and `numbers` management
-Be able to lead a virtual sports team to consistently deliver in a competitive market place
-Outstanding inter-personal skills
-Excellent communication skills
-Excellent presentation skills
-Excellent financial skills
-Innovative and creative thinker
-Ability to influence internal colleagues
-Ability to articulate complex solutions in layman terms
-Track record of delivery in Sales in the B2B segment preferable in the Telcoms industry
-Proven strategic and creative thinker with the ability to execute effectively
-Proven experience of meeting sales targets and delivering against business critical KPIs
-Experience of managing virtual teams to create new solutions and constantly push boundaries for our customers
Salary and benefits:
We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.
Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.
Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.
There`s so much to discover. Your adventure starts here.
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