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In joining this client services team, you will become part of an agency which happens to also represent one of the UK's biggest customer loyalty programmes.
Your role will be aligned to supporting some of the biggest FMCG brands in the World. Working in a client facing manner, handling their briefs and requests, helping to shape and define requirements for data driven communications and working into the agency's internal data, planning and delivery team who oversee execution.
Being a CRM and loyalty programme, this is going to be a detail-oriented role. With a solid emphasis on data underpinning briefs and campaign direction.
Your role will be as the co-ordinator. Pulling together and briefing the relevant teams with an oversight to ensure the final presentation of campaigns and supporting prospect data is on point and meets client requirements.
In addition, you will be tasked with looking for ways to enhance the client/agency relationship by spotting commercial opportunities for the agency to deliver additional services and value for the clients.
On a daily basis, you will also likely be speaking to clients to advise on media plans and campaign opportunities, all delivered through the agency's own channels of access to the loyalty programme member base - these include in-app, push notifications,