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Location:
Salary:
Competitive
Job type:
Permanent
Sector:
Medical/Pharmaceutical/Scientific
Business sector:
B2B
Contact:
Hamera
Category:
Client Services Operations Manager (Health Care)- Bollington

Salary - Competitive Salary + Excellent Benefits

The Client

Our client is a leading healthcare value consultancy that works with a range of healthcare product and service providers, aiding development and commercialisation. They are passionate people working as integrated global teams, growing a respected healthcare value consultancy business that is committed to personal development and rewarding high performance. The company are as proud of their culture and their approach to people and their working environment.

The purpose is to improve patients' lives by informing healthcare decisions. To do this the company help their clients bring healthcare products and services to the market successfully by investigating, developing and communicating scientific evidence that defines value and informs decisions.

The Role

We are seeking an enthusiastic, medical communications agency-skilled Client Services Operations Manager with the ability to support the Director, Integrated Client Services, in the management of the company's Client Services team, lead the delivery management of varied programmes of work, and be involved in the continuous improvement of the integrated project delivery operations. This is a full-time position based in Cheshire, where you would play a key role in a scientifically-led, integrated client account team, working closely with the account Scientific Director to develop innovative solutions to address client challenges.

Our client is a leading global agency providing comprehensive and innovative medical communication solutions to the healthcare industry. Their ethos speaks to the importance they place on the relationships they build with their valued clients, with other key experts in science and medicine, and within their own staff teams.

key accountabilities:

Support management across the Integrated Client Services Team; deputising for the Director, Integrated Client Services as required

Provide training and development support to the Integrated Client Services Team, including taking responsibility for the line management of some team members

Play a key role in the continuous improvement of integrated project delivery operations

Manage high quality medical communications projects through excellent client service

Be responsible for the management and delivery of high level and complex programmes of work

Work closely with account Scientific Director to actively contribute to account growth, and be involved in new business development activities.

key Competencies:

Great team player with the ability to work autonomously in a fast-paced environment

High level of commercial acumen, management and judgement

Proven line/performance management

Ability to motivate, lead by example, train, mentor, develop and share best practice

High level of drive, self-motivation and initiative

Close attention to detail

Ability to problem-solve effectively and make decisions

Highly organised and proactive

Ability to accept and act upon constructive feedback

CORE skills/experience:

Relevant client services experience in a medical communications agency

Proven experience in the development/mentoring/coaching of junior colleagues

Extensive knowledge of the pharmaceutical industry

qualifications:

Degree level or equivalent (desirable)

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Client Services Operations Manager (Health Care)- Bollington

Salary - Competitive Salary + Excellent Benefits

The Client

Our client is a leading healthcare value consultancy that works with a range of healthcare product and service providers, aiding development and commercialisation. They are passionate people working as integrated global teams, growing a respected healthcare value consultancy business that is committed to personal development and rewarding high performance. The company are as proud of their culture and their approach to people and their working environment.

The purpose is to improve patients' lives by informing healthcare decisions. To do this the company help their clients bring healthcare products and services to the market successfully by investigating, developing and communicating scientific evidence that defines value and informs decisions.

The Role

We are seeking an enthusiastic, medical communications agency-skilled Client Services Operations Manager with the ability to support the Director, Integrated Client Services, in the management of the company's Client Services team, lead the delivery management of varied programmes of work, and be involved in the continuous improvement of the integrated project delivery operations. This is a full-time position based in Cheshire, where you would play a key role in a scientifically-led, integrated client account team, working closely with the account Scientific Director to develop innovative solutions to address client challenges.

Our client is a leading global agency providing comprehensive and innovative medical communication solutions to the healthcare industry. Their ethos speaks to the importance they place on the relationships they build with their valued clients, with other key experts in science and medicine, and within their own staff teams.

key accountabilities:

Support management across the Integrated Client Services Team; deputising for the Director, Integrated Client Services as required

Provide training and development support to the Integrated Client Services Team, including taking responsibility for the line management of some team members

Play a key role in the continuous improvement of integrated project delivery operations

Manage high quality medical communications projects through excellent client service

Be responsible for the management and delivery of high level and complex programmes of work

Work closely with account Scientific Director to actively contribute to account growth, and be involved in new business development activities.

key Competencies:

Great team player with the ability to work autonomously in a fast-paced environment

High level of commercial acumen, management and judgement

Proven line/performance management

Ability to motivate, lead by example, train, mentor, develop and share best practice

High level of drive, self-motivation and initiative

Close attention to detail

Ability to problem-solve effectively and make decisions

Highly organised and proactive

Ability to accept and act upon constructive feedback

CORE skills/experience:

Relevant client services experience in a medical communications agency

Proven experience in the development/mentoring/coaching of junior colleagues

Extensive knowledge of the pharmaceutical industry

qualifications:

Degree level or equivalent (desirable)

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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