Community Manager | Social / Content Marketing | W1 Agency
£22,000 - £25,000 + 24 days holiday, monthly socials, annual team holiday, full-stacked drinks fridge.
We describe ourselves as a Modern Communications Agency with creative and social at the heart of the team we have built.
As a Community Manager you are, alongside the team, responsible for maintaining all our client's social media channels including adapting tone of voice across a range of brands, traditional monitoring and responsiveness, and influencer marketing.
You must have a passion for enhancing customer experience through social channels, always looking for opportunities to be ambitious in social strategies. Reporting to the Client Partner Director, and working into the Lead Community Manager, you are responsible for tracking and reporting on your communities - with a focus on reach, engagement and audience understanding - all in-line with a client's objectives.
Experience / capabilities desired:
+ Proven experience in managing social media accounts - writing and scheduling posts, responding in a timely and appropriate manner, using analytics software (e.g. Simply Measured, Facebook insights) to track and report on performance
+ A passion for developing creative and engaging content for a variety of brands - from luxury hotels, through to FMCG brands
+ Social media best practice is at the heart of everything you do - from handles to hashtags and everything in between
+ Experience in planning digital content - developing calendars and content themes
+ The ability to work to deadline, and go the extra mile to get things done
+ Proactive and resourceful
+ Excellent written and communication skills - attention to detail is a must when broadcasting content on behalf of our client's brands
+ A passion for epic levels of customer service
+ Good understanding of Social Media tracking methodologies and techniques - your findings motivate you to recommend and make changes
+ Experience in supporting Client Services in client facing situations
+ Experience in briefing and working with a variety of digital professionals (from creatives to techies)
+ A love of all things digital
// Nice to haves
+ Organic search experience
+ Facebook advertising experience
+ Experience in managing Facebook & web app development projects as part of implementing a social media campaign
+ Basic understanding of photoshop
+ Basic ability in photography
Experience in Travel & Hospitality and Food & Beverage categories is favourable, as is Spanish language skills.
Responsibilities of the role:
+ Community Management (listening, monitoring and responding) across a range of social platforms - ensuring no opportunities to increase reach, engagement & brand loyalty/awareness are missed
+ Scheduling content in a timely manner, and revisiting the content on a daily basis to ensure relevancy and effectively apply crisis management
+ Content calendar creation - working with Social Media Managers and designers in order to produce impactful content with a focus on quality over quantity
+ Content planning - ensuring content is planned with key dates, trends & performance results in mind
+ Monthly reporting - gathering content insight & benchmarking metrics to be shared with the Social Media Manager
+ Supporting the Social Media Managers in client retention by ensuring their needs are met, work is of the highest quality & we strive to always exceed their objectives
+ Day-to-day handling of client queries and attendance at monthly client meetings
+ Be ahead of social trends and share your knowledge with the wider team and clients where appropriate - ensure you're checking for industry news daily
+ Using your day-to-day knowledge of content performance ensure our value is shared with clients
+ Managing organic growth strategies - audience profiling, follower strategies, proactive social (engaging with brand DNA profiles & target audiences)
+ Work proactively in a team environment and be flexible to additional requests from other team members
+ Attend and have a voice within the Social team meetings - drawing on your experience to add value to the conversation and client planning
+ Manage your own workload - do not expect others to create to do lists or set reminders for deadlines on your behalf
You may have worked in the following capacities:
Content Marketing, Social Media Marketing, Online Marketing Executive, Graduate Marketing Executive, Junior Social Marketing Assistant, Community Marketing Executive, Retail / FMCG Marketing, Luxury brand marketing.
Interested? Just Apply Below...
...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.