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4 months ago
American Express
Location: Brighton
Job type: Permanent
Category: Analysis Jobs
Do the right thing for our customers, our company and your career.

The KYC CCP will be responsible for engaging with American Express Merchants via all types of written communication in order to obtain crucial Due Diligence Documents.

Know Your Customer is a key initiative for CFN/GSN and the role requires excellent organizational skills, an ability to analyses and make judgments on customer documents, and a good understanding of the sensitive nature of the information we are capturing. Integrity when dealing with customer data is particularly prevalent in the role and the individual will be required to file and securely store the data for future reference.

Merchant KYC/6050W is a Europe-wide initiative which requires interaction with both internal and external partners. A good understanding of a regulated role would also be preferred.

American Express are pleased to offer a competitive international relocation package. Details and conditions will be shared on application.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:


In depth knowledge of B2B processes

* Demonstrate history of good customer service

* Excellent Written skills – Email and Letter

* Experience in dealing with customers over the phone

* Proactive, helpful attitude

* Ability to work to daily, weekly and monthly targets and productivity goals

* Good understanding of merchant business preferred but not vital

* Strong communication skills including excellent written and verbal

* A desire to develop with a clear development plan in place

* Ability to deliver within the framework of Relationship Care principals

* Other languages preferable but not essential

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team.on recruitment.support.uk@aexp.com orfree phone, subject to individual carrier charges). For Russia based candidates on.

ReqID: 19005555
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 30, 2019, 2:27:52 AM

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