10 days ago
The 'Know Your Customer' Customer Care Professional will be responsible for engaging with American Express Merchants via all types of written & verbal communication in order to obtain crucial Due Dilligence Documents.
Know Your Customer is a key initiative for this department and the role requires excellent organisational skills, an ability to analyse and make judgments on customer documents, and a good understanding of the sensitive nature of the information we are capturing. Integrity when dealing with customer data is particularly prevalent in the role and the individual will be required to file and securely store the data for future reference.
This is a Europe-wide initiative which requires interaction with both internal and external partners. A good understanding of a regulated role would also be preferred.
Offer of employment with American Express is conditioned upon the
successful completion of a background verification check, subject to applicable
laws and regulations.
* Demonstrate history of good customer service
* Excellent Written skills – Email and Letter
* Experience in dealing with customers over the phone
* Proactive, helpful attitude
* Ability to work to daily, weekly and monthly targets and productivity goals
* Strong communication skills including excellent written and verbal
* A desire to develop with a clear development plan in place
* Ability to analyse data
* Strong English & German languages skills essential
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for
over 160 years, backing them in moments big and small, granting access, tools,
and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a
culture of learning and collaboration, and helping them with what they need to
succeed and thrive. We have their backs as they grow their skills, conquer new
challenges, or even take time to spend with their family or community. And when
they’re ready to take on a new career path, we’re right there with them, giving
them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to
back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
To complete your application please click on the links below.
However, if you require any assistance with the completion of this process – or
need any reasonable adjustments to be made – then please contact the
Recruitment Team on email@example.com orfree
phone, subject to individual carrier charges). For Russia based candidates on
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 3, 2018, 7:17:18 AM