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6 months ago
Dixons Carphone
Location: London
Job type: Permanent
Category: Analysis Jobs
CRM Analyst


Job Number: 12455

Location: Acton Support Centre (123)

Contract: Full Time / Permanent



CRM Analyst

xxLondon - North Actonxx


To co-ordinate the build, deliver and deployment of all CRM Marketing campaigns across all brands in the group (including CurrysPCworld, Carphone Warehouse, PCWorld-Business & iDMobile) and in optimising the performance of all campaigns.


* Capacity Plan all tasks for the CRM Campaign Team (including the agencies), keeping a consistent viewpoint of resource capacity up to 4-6 weeks into future.
* Manage stakeholder expectations promptly, whilst ensuring stakeholder adhere to briefing process
* Plan and Forecast the eligible base across all networks
* Ensure compliance and manage the customer preference processes to ensure that data protection requirements are adhered to(e.g. updating suppression files, TPS, MPS, Opt-outs)
* Set up and manage on-going process by which all new work requests (for new campaigns, analysis, extracts etc.) are standardised in terms of content
* Provide weekly status document tracking all workload requests vs. team capacity and communicate to all stakeholders
* Manage a team of campaign analyst and
* Co-ordinate deployment with fulfilment teams (Outbound/Inbound/Agencies)


* Campaign briefing and delivery process
* Inputting and executing campaign briefs
* Operational campaign management (targeting, scheduling & accuracy)


* Solid people management and development skills
* Expert project management skills
* Detail-oriented
* Calm under pressure
* Expert on campaign management and fulfilment tools
* Excellent data manipulation skills
* Excellent statistical skill on data forecasting

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.

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