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8 months ago
The Body Shop
Location: London
Job type: Permanent
Sector: Digital Agency
Category: Planning Jobs
Job Description:

The Body Shop International is recruiting a full time CRM analytics planner within the EMEA. The role is responsible for supporting the CRM team with the delivery of the CRM strategy, primarily supporting the markets; through the provision of customer insight and reporting. Through the use of analysis, forecasting and customer segmentation using a mix of Siebel responsys and SAS, you will ultimately build a better understanding of our customer database.

Why work for The Body Shop?

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible.

Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The role in a nutshell

Customer Strategy Support:

* Perform analysis using the customer database as well as external data sources to help target marketing efforts and overall marketing activities
* Conduct financial analysis such as ROI calculations on ad hoc basis
* Provide regular KPl reports on the performance of the CRM/ marketing customer strategy and The Body Shop loyalty programme
* Support market teams in the provision of clear campaign performance analysis e.g. channel performance
* Data mining to support recommendations for future marketing promotions, sales programs, customer events and loyalty programs
* Work alongside the IT team to identify resolve any issues with the customer data highlighted through campaign set up and analysis
* Perform other related duties as assigned or requested

What you’ll need

* Strong proficiency in analysing data
* Data mining and database marketing using Siebel preferred)/Oracle/Teradata/Business Objects etc.
* Campaign measurement (operational performance, incremental sales and ROI)
* SAS programming
* Experience in direct marketing selections and analysis driving increased revenue and profitability.

Understanding and experience in building customer loyalty


Experience in the development of CRM processes and systems


Experience in direct marketing selections and analysis driving increased revenue and profitability


Understanding and experience in building customer loyalty


Experience in development of CRM processes and systems


East Croydon, with some travel to Littlehampton, West Sussex


Want to join the Body Shop team? Then please apply today – as well as a competitive salary, here are just a few of the rewards and benefits you can look forward to when you join us: a 5% non-contributory pension plan, 23* days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks At Work our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. We have also implemented ‘Work Wise’ into our HQ - flexibility of ‘in-office’ hours, the ability to work remotely and a new meeting charter. Here at The Body Shop we’ve got your best interests at heart – it’s our way of saying thank you!

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