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8 months ago
Bluetownonline Ltd.
Salary: Up to £30000 per annum + benefits
Location: London
Job type: Permanent
Contact: Martina S
Sector: Marketing
Category: CRM Jobs

Job Title: CRM System Administrator

Location: London, SW6 - International working Environment

Salary: £30,000 basic salary & benefits

Job Type: Full Time, Permanent - Monday to Friday 9am to 6pm

Since 2003, the company has enjoyed creating a different kind of international property company, one that challenges the norm. They now occupy their own unique space in the world of property, design & finance.

Property developers value their insight, investors value their expertise, property agents value their reach and they value the impact they have on these people and their life-changing property, investment and lifestyle decisions.

The company was founded on the idea of building bridges - cultural and communicative bridges - between investors, real estate agents, developers, second home purchasers and the many other entities, which make up this fast-paced and ever-changing sector.

Today, they are an international sales network and property investment advisory with six offices across five countries. They provide local property market knowledge on an international scale using the meticulous knowledge of their carefully nurtured network of property advisers. They use this insight to handpick but also design and curate the best possible property investment and second-home opportunities for their diverse range of multinational clients.

As CRM system administrator you will be responsible for leading the sourcing of their new CRM system, supporting the development and implementing it as a focal point for the delivery of membership management through the entire member life-cycle. You will also be requested to extend the use of the system to encompass other key business applications. You will also act as the coordinator for the company's member system requirements but also for any other system and data management requirements.

Your focus will be to provide support to end users addressing functional issues, reporting processes, training and data integrity. As part of the sales operations team you will drive sales and marketing performance and add value within the business; ensuring their new CRM system is utilised in accordance with the company's goals and opportunity management principles. As an advanced MS Excel user, you will be responsible for ensuring accurate data is maintained, extracted, analysed and translated in a meaningful way to up to 30 users. You will need to have good communication skills to work with business stakeholders and end-users to improve effective utilisation and ultimately sales performance.

Key Responsibilities:

  • Act as the system administrator lead on the CRM platform and perform end-user administration tasks, providing first line support and troubleshooting on issues with the platform and third-party tools
  • Maintain CRM contact data records for the organisation, overseeing data cleansing and update initiatives and looking for continuous improvement to increase the functionality and accuracy of the data held within it to meet the business requirements, linking closely with the sales team
  • Own, develop and execute the technical roadmap for CRM, working closely with the system's users to leverage the platform further to develop and achieve the aim of the CRM being fully integrated to the business
  • Increase the utilisation of the CRM thought user engagement, develop CRM workflows to support business processes, extract data, produce tailored reports and respond on to other team members' request
  • Provide support and CRM training to staff on an ongoing basis to best utilise the system, implementing how to guides, resolving issues and interfacing with external support as required
  • Working with the team to plan & implement a mid-to-long term strategy to improve the use of software across all business requirements and involvement in other data co-ordination

Key Requirements:

  • Prior experience using CRM is a must
  • Experienced in leading the delivery of CRM implementations, managing projects from pre-sales to completion
  • Proven ability to develop clear understanding of stakeholders' needs and the capability to incorporate them into processes and solutions
  • Proven experience of analysis, extraction and translation of complex data
  • Effective change facilitator who thinks innovatively and acts decisively around process improvements & efficiency, adapting positively to challenges
  • Excellent attention to detail with the ability to work methodically and to deadlines
  • Ability to configure, create dashboards and reports as well as managing user settings including hierarchy management
  • Experience of data manipulation and cleaning
  • Strong interpersonal skills with the ability to influence, persuade and encourage
  • Strong technical skills - Microsoft Pack office & VBA would be a plus
  • Fluent in English with excellent written and oral communication. Any additional European languages

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; CRM Support Executive, CRM System Support, Online Marketing Executive, CRM Software, Online Marketing Specialist, Online Marketing Support, CRM Administrator, Communications Executive, CRM Executive, 1st Line CRM Support, Dynamics CRM Support Executive, Online CRM Executive, Marketing Executive

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