Customer Experience Executive
We are lucky enough to be appointed by the UK's first true FinTech based in Central London looking for a Customer Experience Executive for their London team.
Since their launch nearly 15 years ago, they are now a leading challenger to some of the most successful and oldest banks. They have just over 1.5 million customers and are hugely passionate about providing current account solutions to growing micro-businesses looking for smart and user friendly banking-services.
The team are now looking to bring on a Customer Experience Executive, to work closely with the wider Marketing and Operations team. The successful person will play a vital role in reviewing and replying to customer interactions through Social Media channels, identifying opportunities to improve customer facing functionality, customer journey and process, as well as analysing data and implementing change.
What you will receive in return: