Are you an experienced Customer Experience Manager or Customer Contact Manager looking for an exciting next step?
Are you immediately available for a contract?
Do you have experience designing and implementing strategy that reduces call volumes?
Do you have experience working in a fast-moving consumer-focused business?
Then this could be an exceptional opportunity for you!
The rapidly growing telecoms company is looking for a Customer Contact Manager with experience identifying solutions that drive customer contact online. This role will lead the customer contact strategy and be responsible for driving customer contact to digital channels, this is a strategic position that will work with multiple departments to identify customer pain points and then create a strategy to enable them to self-serve.
They are looking for a tenacious Customer Contact Manager who is looking for a challenging role and is available to take on a 1 year contract. This role will identify and implement solutions to shift contact to digital channels and reduce overall contact propensity. You will work alongside the Customer Services, Customer Experience, and CRM teams, as well as the wider team, to find opportunities to fix customer pain points, drive self-service adoption and usage, and ensure the highest possible usage of our most cost-efficient service channels, all whilst maintaining a great customer experience.
Working in their Digital hub you'll find a fast paced, exciting, game-changing environment, all the great things you would expect to find in a start-up agency, but with the richest commercial data on the market at your fingertips. The company is a rapidly expanding telecoms company keen to invest into digital.
The role will be based in their Slough offices and be responsible for:
The Customer Experience Manager role requires the following experience:
Title: Customer Experience Manager - Customer Contact - 1 year Maternity Cover
Location: Zone 1, London
Salary: £40k - £50k
Benefits: Bonus & Benefits
** Must have the necessary visas to live and work in the EU**
Blue Pelican Marketing