Customer Experience Specialist/Executive
£30k - £45k per annum plus car allowance and flexible benefits scheme
My client is an online challenger bank who provides an easily accessible credit and debit solutions for SMEs and start-ups, which often get a raw deal from high street banks.
Reporting into the Customer Engagement Manager, we are looking for a candidate who is experienced in managing the customer journey from an online, operational perspective.
This role is responsible for identifying underlying customer-impacting issues, and ensuring the Voice of Customer is consistently upheld from the initial point of contact until resolution and ongoing support.
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