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11 days ago
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Customer Insight Lead - 6 month FTC


O2
Salary: Competitive salary
Location: UK
Job type: Permanent
Sector: B2C
Category: Marketing Manager
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giffgaff is a little different to your `normal` telecoms company. It`s a mobile business owned by Telefonica, but run by its members. Sounds interesting? It is.

giffgaff is fast growing mobile network. Our business model is unique - we take a highly collaborative approach with our member who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and immense value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these saving straight on to our members in a way that no other telecoms business does.

As a lean organisation, our team is built of people who are multi-skilled, highly motivated and flexible - if that sounds you like you we`d love to hear from you.

What do the team do?

Here at giffgaff, we listen to our members, and want them to have peace of mind that we take their opinion seriously. That is where our Market Insights team comes into play. A small team of 3, they have a huge impact on our proposition and product offering. Whether we are developing a new product, or making an existing one better, this team takes feedback from our member community and brings it to life.

Working closely with our Product Owners and Marketing Team, this team gathers detailed feedback from members, and will bring these teams together to work through a more tailored proposition to suit the needs of our members. They will also conduct market research outside of our community, to carve out a niche in the Telco industry.

How will you fit into this?

Have a passion for providing the best customer experience, and having a direct impact on the products and propositions we can provide? Then this role sounds right up your alley! As Community Ideation Lead you will promote and champion insight led product development. You will work closely with our market research function to gather data and feedback from our members, converting this into a deliverable format. You will then work through this with our Product Owners to assist in the development of new products, or the advancement of our existing portfolio. Your efforts will be rewarded as you see our proposition and product offering grow due to your intuition, foresight, and knowledge.

Initially this will be a 6 month fixed term contract, with scope for this to be extended further down the line.

What we`re looking for:

To be successful in this role you`ll have experience working within a Market Insight led function. We`re also interested in the following skills/experience...

- Strong presentation skills

- Project management experience, and the ability to lead multiple functions to achieve a common goal

- Conversant in MS Office

- Ideally experience working within the Telco or Technology industries

But it`s not all about the experience, it`s about you and the passion you can bring to giffgaff in developing our people. Does this sound like you...?

- Gravitas and confidence in engaging with individuals and teams

- Analytical mindset

- Eagerness to learn, creative flare and a `can do` attitude

- High level of credibility, maturity and professionalism.

- Collaborative approach and sense of working as part of a team.

This role is an office based role at our UK HQ in Uxbridge

We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, holiday entitlement and lots of flexible benefits. We also believe a great work-life balance is important, so we’re open to considering part time and flexible approaches to working. Like to know more? Feel free to raise it.

Joining giffgaff will give you the freedom to think bigger, be bolder and try new things. Take a deep breath, your career is about to go to exciting new places.
giffgaff is a little different to your `normal` telecoms company. It`s a mobile business owned by Telefonica, but run by its members. Sounds interesting? It is.

giffgaff is fast growing mobile network. Our business model is unique - we take a highly collaborative approach with our member who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and immense value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these saving straight on to our members in a way that no other telecoms business does.

As a lean organisation, our team is built of people who are multi-skilled, highly motivated and flexible - if that sounds you like you we`d love to hear from you.

What do the team do?

Here at giffgaff, we listen to our members, and want them to have peace of mind that we take their opinion seriously. That is where our Market Insights team comes into play. A small team of 3, they have a huge impact on our proposition and product offering. Whether we are developing a new product, or making an existing one better, this team takes feedback from our member community and brings it to life.

Working closely with our Product Owners and Marketing Team, this team gathers detailed feedback from members, and will bring these teams together to work through a more tailored proposition to suit the needs of our members. They will also conduct market research outside of our community, to carve out a niche in the Telco industry.

How will you fit into this?

Have a passion for providing the best customer experience, and having a direct impact on the products and propositions we can provide? Then this role sounds right up your alley! As Community Ideation Lead you will promote and champion insight led product development. You will work closely with our market research function to gather data and feedback from our members, converting this into a deliverable format. You will then work through this with our Product Owners to assist in the development of new products, or the advancement of our existing portfolio. Your efforts will be rewarded as you see our proposition and product offering grow due to your intuition, foresight, and knowledge.

Initially this will be a 6 month fixed term contract, with scope for this to be extended further down the line.

What we`re looking for:

To be successful in this role you`ll have experience working within a Market Insight led function. We`re also interested in the following skills/experience...

- Strong presentation skills

- Project management experience, and the ability to lead multiple functions to achieve a common goal

- Conversant in MS Office

- Ideally experience working within the Telco or Technology industries

But it`s not all about the experience, it`s about you and the passion you can bring to giffgaff in developing our people. Does this sound like you...?

- Gravitas and confidence in engaging with individuals and teams

- Analytical mindset

- Eagerness to learn, creative flare and a `can do` attitude

- High level of credibility, maturity and professionalism.

- Collaborative approach and sense of working as part of a team.

This role is an office based role at our UK HQ in Uxbridge

We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, holiday entitlement and lots of flexible benefits. We also believe a great work-life balance is important, so we’re open to considering part time and flexible approaches to working. Like to know more? Feel free to raise it.

Joining giffgaff will give you the freedom to think bigger, be bolder and try new things. Take a deep breath, your career is about to go to exciting new places.
Apply

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