9 months ago
Central Services - Marketing
Customer & Marketing Insight Analyst
Customer & Marketing Insight Analyst
Based in Slough, Berkshire
Salary of c£35,000-45,000
Division: QA Learning – Commercial Analysis & Sales Operations
We believe that customers are at the very heart of our business. We believe that to truly add value for our customers we must continue provide the most compelling, relevant and impactful products in the market. And we know to do this we rely on world class customer insight. If you are looking for your next challenge in data, insight and making a real difference, we think we’ve got one of the best around.
Working within the QA Learning division, you will be coming into a new position, within a small existing team of analysts, where you can utilise your expert analytical and insight skills, to drive action and improvement. You will analyse customer, stakeholder, product and other datasets, to help QAL really understand what and why companies and individuals are buying, market trends, and sales buying cycles. You will present findings, and recommend actions to internal stakeholders at all levels to support the development of future sales and marketing strategies.
You will achieve results through the analysis of numerous and varied data sources, both internal and external, and be responsible for translating the analysis and results into meaningful and relevant insight for internal stakeholders.
The current QAL portfolio offers over 1,500 certifications and training courses including Technical IT, project management, Business Systems Development, Business Applications, Leadership & Management and Hot Topics (e.g. Cyber Security & Cloud Computing).
We understand that as an experienced professional you are not easy to prise away from the success you have built, therefore we are offering a competitive salary of £35,000-£45,000. Other benefits include Private Pension as well as 25 days holiday, 2 days paid Charity work each year for a charity of your choice (which we actively encourage), 3 days of additional training which does not need to be relevant to your role from our very own course selection (1,200 to be precise), subsidised gym membership and cycle to work scheme.
If you think QA is the next career move for you, click the link below to apply...
How to apply
When you’ve found the role you want, click the ‘Apply’ button to open the application form. We’ll ask you to upload your CV, and to enter some personal information and provide additional supporting information depending on the role. Remember, this is your time to shine, so please ensure that anything you would like us to be aware of is included in your application. Once you’ve applied, you will be sent a password to your own private account area where you’re able to keep track of the current status of your application(s), as well as read all of the previous email communications, and action requests that have been sent to you.
Once we’ve reviewed your application, a member of the Talent Acquisition team will be in contact with an update on your application. If your application is being progressed, a telephone interview will be scheduled with the Talent Acquisition team to discuss the opportunity, your skills and experience – this is also a great time for you to ask any questions that are important to you. The next stage of the process will then vary depending on the role, division or level you’re applying for, however this may involve 2-3 stages, including technical, HR or competency questions, or might ask you to complete an online work-style assessment as part of your application. Our Talent Acquisition team will explain exactly what the interview and assessment process will be.
If you’re successful and an offer is made to you, we will make the verbal offer and work with you to agree a provisional start date. Your Talent Acquisition Consultant will keep in touch with you, and answer any questions you have. They’ll also support you with any steps involved to confirm your offer. The formal offer paperwork will be sent to you by our People Team, along with any requests for any additional information required.
We take professional and/or educational reference checks on all of our employees so you will be asked to provide this information when returning your contract. For these checks, we do allow people to start with us whilst the checks are in process, however please do note that employment with QA is based on satisfactory references.
For some roles within the business, we also carry out additional checks such as DBS or DV Clearance, depending on the role or division you will be working in (it will be made clear at the beginning of the recruitment process if additional checks will be part of the offer for the role you’re applying for) – for some of these additional checks, it is important that these are completed prior to you joining QA.
Welcome to QA! Prior to joining you should have all the information you need to get started on day one and are likely to have a 'Buddy' assigned to you who will help and guide you during your first few weeks here. Your line manager will develop a personal induction plan for you, as well as ensuring that you also go through the company induction so you have a full understanding not just of your role but also of QA as a whole.