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10 days ago
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Customer Research Analyst


Leeds Building Society
Salary: Competitive
Location: Leeds
Job type: Permanent
Sector: B2C
Category: Analysis Jobs
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Leeds Building Society is looking for a Customer Research Analyst to join our Customer Insight Department. This role can be based in either our Leeds or Cobalt office.

About the role

The Customer Research Analyst will commission, analyse and interpret customer research to provide insight into our customers both B2C and B2B. You will gain an understanding of business objectives by building solid internal relationships and designing appropriate data collection plans. Duties include translating business questions into research requirements and questionnaire scripting through translating business requirements into well routed questionnaires and discussion guides. You will also identify appropriate samples for customer research to ensure robust analysis is delivered to the business. This includes the interpretation of qualitative and quantitative outputs identifying insights relevant to the brief provided.

Do you have the essential skills and experience for this role?

* Degree educated or higher preferable

* Able to convert business questions into a research brief questionnaire design.

* Excellent diagnostic and problem solving skills

* Highly numerate and data savvy

* Stakeholder management and communication

* Data analysis and processing skills

* Strong attention to detail

* Excellent communication skills - verbal and written

Have you seen our benefits and rewards package?

* Annual salary & performance related bonus Pro Rata

* 26/days annual holiday & annual holiday purchase scheme Pro Rata

* Health Shield cash plan

* Pension scheme & Life Assurance

* Annual volunteering day & long service awards

* Bus & train travel ticket loans & a Cycle Flex Scheme

Career Development

Are you looking for a rewarding career? We see all colleagues as key to our success. Life at Leeds Building Society is both stretching and rewarding and we provide a wide range of training and development opportunities to help you build a successful career with us.

What do you know about Leeds Building Society?

We are the 5th biggest building society in the UK with 140 years of experience and we have every intention of getting better and better. We are totally committed to do what we were set up to do – to help people save money and to buy their own home.

We've won a whole host of awards over the years including Best Companies accreditation, which reflects our continued commitment to colleagues and the customer service they provide to our members. We work hard to develop a product range to try to meet our members' needs, and partner with numerous local communities and chosen charities.

We're not a bank – we're a mutual, which means we're owned by our members and are run exclusively in their best interests.



Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.
Leeds Building Society is looking for a Customer Research Analyst to join our Customer Insight Department. This role can be based in either our Leeds or Cobalt office.

About the role

The Customer Research Analyst will commission, analyse and interpret customer research to provide insight into our customers both B2C and B2B. You will gain an understanding of business objectives by building solid internal relationships and designing appropriate data collection plans. Duties include translating business questions into research requirements and questionnaire scripting through translating business requirements into well routed questionnaires and discussion guides. You will also identify appropriate samples for customer research to ensure robust analysis is delivered to the business. This includes the interpretation of qualitative and quantitative outputs identifying insights relevant to the brief provided.

Do you have the essential skills and experience for this role?

* Degree educated or higher preferable

* Able to convert business questions into a research brief questionnaire design.

* Excellent diagnostic and problem solving skills

* Highly numerate and data savvy

* Stakeholder management and communication

* Data analysis and processing skills

* Strong attention to detail

* Excellent communication skills - verbal and written

Have you seen our benefits and rewards package?

* Annual salary & performance related bonus Pro Rata

* 26/days annual holiday & annual holiday purchase scheme Pro Rata

* Health Shield cash plan

* Pension scheme & Life Assurance

* Annual volunteering day & long service awards

* Bus & train travel ticket loans & a Cycle Flex Scheme

Career Development

Are you looking for a rewarding career? We see all colleagues as key to our success. Life at Leeds Building Society is both stretching and rewarding and we provide a wide range of training and development opportunities to help you build a successful career with us.

What do you know about Leeds Building Society?

We are the 5th biggest building society in the UK with 140 years of experience and we have every intention of getting better and better. We are totally committed to do what we were set up to do – to help people save money and to buy their own home.

We've won a whole host of awards over the years including Best Companies accreditation, which reflects our continued commitment to colleagues and the customer service they provide to our members. We work hard to develop a product range to try to meet our members' needs, and partner with numerous local communities and chosen charities.

We're not a bank – we're a mutual, which means we're owned by our members and are run exclusively in their best interests.



Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.
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