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5 months ago
Salary: £18,000 + Annual bonus + Excellent benefits
Location: Glasgow
Job type: Permanent
Sector: B2C
Category: Marketing and Sales Jobs

Are you looking for a career where you’ll feel part of a successful, dynamic and enthusiastic team? Where you’ll receive all the support you need to develop your career and provide outstanding customer service and satisfaction? Would you like to work in a brand-new office that's modern, creative and bespoke to AXA, which creates a fantastic environment for you to work in?

Well looked after: that’s what you’ll be and that’s what you’ll make sure our customers are, both new and existing. Here in Glasgow we’re looking for positive, passionate people to come and join our team to deliver excellent customer service as well as promote our market-leading business insurance products based on their needs

AXA offers insurance solutions and expert advice to our customers - primarily small and medium sized business enterprises. We put our customers' interests at the heart of everything we do and we’re accredited by the Chartered Insurance Institute (CII).

In this role, you'll be handling queries from new and existing commercial insurance customers in a multi-channel environment (telephone and email). You’ll speak with our business customers to deliver outstanding customer service, achieve customer sales and renewal targets - and generate cross-selling opportunities where appropriate.

We’re looking for positive and motivated customer service professionals with excellent communication and negotiation skills. Some insurance/finance industry experience would be great, but is not essential.

We have a number of full time (35 hours each week), permanent opportunities available. You’ll work on a rotating shift pattern covering the following times: Monday to Friday 8:00am - 8:00pm and a Saturday 9:00am - 2:00pm.

Interviews are taking place right now with start dates proposed for early September 2019 so asap. This is an opportunity not to be missed!

Our office location: AXA, Cuprum Building, 480 Argyle Street, Glasgow, G2 8NH. We are based in Glasgow's Financial Services District in close proximity to both Glasgow Central and Queen Street Stations.

What you'll be doing

We're already a successful player in the competitive commercial insurance market, and now you could join in our success by taking your career to a new level as part of our team.

We’ll evaluate your current strengths and help you to develop new skills to enable you to provide a rounded service for our customers.

Ruth’s experience:

“I’ve worked for AXA for over 12 years and really love coming to my work. I started as a Customer Service Advisor, servicing our Business Insurance Customers. I then progressed to a Commercial Underwriter role, where used my underwriting skills to issue renewals.

I am currently on a Team Leader Development Programme and as part of that I am working closely with the People Development Team Leader. In this role I get the chance to be involved in the recruitment of new employees and work closely with them during induction and I am also involved in the development of our existing staff. I also play part an integral part of our Vision Team, we organise work events making AXA a great place to work while giving back to the community”


Who are we looking for?

We’re looking to build on your already established customer service and sales skills. Here's confirmation of our requirements for the role:


* Achievement or willingness to study for a CII insurance qualification

Skills and Knowledge


Excellent customer communication, negotiation and sales skills


Excellent literacy and numeracy skills


Strong IT ability


Multi-disciplined general insurance underwriting and contract knowledge – preferred but not essential

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

What We Offer

What you’ll get in return

As you’d expect
from a global leader, our reward package is a world-beater here’s a small
selection of our current benefits.

* Bonus scheme linked to yours and the company’s
* Pension scheme with employer contributions as
well as your own.
* Life assurance 10x reference salary (4x if not
in the pension scheme)
* 23 days holiday, increasing to 28 days by your
fifth year of service.
* Interest free season ticket loan scheme.
* Access to MAX Benefits where you enjoy
cashback and discounts on thousands of retails, holidays and purchases
(i.e. Tesco, Argos, Currys/PC World, Ikea, Debenhams and more!)
* Flex benefits such as holiday purchase and
sell, dental care, cycle to work.
* 20% discount with EE.
* 50% off Pure Gym membership.
* Generous discount on all AXA Insurance
products, including car, home and travel insurance, breakdown cover &
* Investment in professional qualifications.
* A 35-hour contracted working week

Important notice: We’ve recently become aware of a recruitment scam in which candidates are asked to be interviewed on Google Hangouts. It is not our policy to conduct interviews via Google Hangouts (we much prefer face-to-face), so if you have been asked to do this, please let the recruitment team know and we’ll do our best to advise you. Likewise, if you’re unsure if the person you’re speaking to is genuinely an AXA recruiter or the job you’re ing for is legitimately from AXA, please get in touch and we can check for you. We cannot be held responsible for any interviews conducted without our knowledge and authorisation. If you’re unsure and would like some advice, feel free to get in touch with our recruitment team.

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