Customer Support Advisor,
Mercedes Business Development Centre
Contract Type: Permanent
Excellent earning potential
Market leading employee benefits
There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.
About the role
An opportunity has arisen within our contact centre for a Full Time Customer Support Advisor to handle Service and MOT Bookings from our customers.
We are looking for a target driven, sales focused individual who thrives on selling and are motivated by achieving and exceeding agreed targets. You will need to be a team player with an excellent telephone manner and great communication skills. A professional attitude must be matched with your ability to build customer relationships to increase our on-going sales and promote an outstanding customer experience.
Working 9.00am to 6.00pm Monday to Friday, the successful candidate will be receiving incoming calls on behalf of the Service Departments within the Group to maximise MOT and service bookings.
The ideal candidate must be able to demonstrate previous call centre/sales/aftersales experience and be computer literate. Previous experience of Point of Sale and Kerridge workshop loading would be advantageous although training will be provided.
In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.
As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received.