3 months ago
Desk Based Account Manager (110978)
: Sales and Client Management
: UK & Ireland-United Kingdom-Avon-Bristol
Salary : Competitve
: May 13, 2019, 11:59:00 PM
Desk Based Inside Sales
City of Bristol
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
Be Fearless. Be Aggressive. Be Ambitious. BT!
Serious ambition required. We're looking for fearless, confident, hungry, ambitious sales hunters who can combine intense self-motivation with well-developed time-management skills. In return, BT has your back every step of the way, with leadership and internal partners committed to giving you the support and resources you need to give the best customer service and sales experiences as possible.
Why this role matters
Designed to be a true growth engine for BT Global Services (GS) that consistently delivers a high volume of highly profitable sales, through enthusiastic, skilled and knowledgeable people’s drive to meet the needs of our customers.
* Volume sales to an assigned set of accounts; supporting vertical field teams and/or direct ownership of accounts aligned to inside sales team;
* New Business, Growth and high margin contract value based on a defined scope of accounts/customers;
* Build / maintain strong relationships with internal / external customers;
* Secure and defend existing revenues;
* Develop and grow account base, cross-sell, up-sell, proactive lead generation.
Why Business Unit/Function
With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving Multi-national companies, providing the services they need to create the digital transformation of their businesses.
Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT Infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world.
Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.
To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.
What you'll be doing
‘Outbound’ calling/messaging to drive pipeline.
Identify key contacts, trends, and messaging to be used to support discussions.
On specific volume accounts within sub-verticals, support the end to end account management of customer.
Support any marketing/campaign planning to help develop leads and drive the leads to opportunities within customer base.
Responsible for achieving quarterly and annual targets based on defined set accounts and objectives set by the business.
Defend existing revenues, particularly high margin, and core revenue.
Generate new leads via customer relationships, campaigns and pro-active working and record on SFDC.
Adhere to corporate guidelines and governance by ensuring opportunities are managed in a professional and compliant way.
Manage individual pipeline on SFDC to provide accurate forecasts and pipeline management.
Ensure customers are managed professionally and proactively while building and expanding relationships with key contacts and influencers through regular, proactive contact.
Provide product information, pricing, quotes, where appropriate and possible, without specialist intervention, providing cheapest route to market and end to end sales journey.
Utilise specialist resource on complex opportunities, where needed.
Take responsibility for product knowledge and market awareness in order to effectively advise customers.
Resolve customer issues and dissatisfaction swiftly, through effective engagement and hand-off with appropriate internal departments to maintain customer satisfaction.
Ensure close working relationships with the account virtual team to ensure a ‘One BT approach’ is evident to key account contacts.
We'll also need to see these on your CV
Previous sales and/or account management experience.
Proficient experience with CRM software (e.g. Salesforce, LinkedIn, etc.) and MS Office.
Strong verbal and written communication skills.
* Basic product and solution knowledge of telecom industry; network, security and Unified Communications.
* Ability to cross-sell, up-sell opportunities
* Commercial awareness
* Customer relationship skills
* Ability to work independently or as an active member of a team
* Self-motivated and self-directed
* Able to multitask, prioritize, and manage time efficiently
Why choose us?
BT is an ambitious organisation with a culture of togetherness, collaboration and inclusivity that takes a genuine and proactive interest in your life at work (reward, progress and development) and at home (schemes and benefits to suit you and your family):
Competitive salary and on-target bonus plan, share option and pension scheme programmes, car allowance (dependent on your role), death-in-service benefits;
25 days’ annual leave (not including bank holidays);
World-class training and development opportunities, plus automatic enrolment into our ‘Sales as a Profession’ community;
Bespoke benefits such as childcare vouchers, healthcare options, major retailer discounts, cycle-to-work scheme, discounted broadband, mobile and TV packages, plus many more.
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.