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4 months ago
Skipton Building Society
Salary: Dependent on Experience
Location: North Yorkshire
Job type: Permanent
Sector: B2C
Category: Analysis Jobs
Digital Customer Experience Analyst

Location:
Skipton Principle Office, The Bailey
Skipton, North Yorkshire, BD23 1AP
United Kingdom

Hours of Work: Monday to Friday, 9am to 5pm

Salary: Dependent on Experience

Job Introduction

In an ever-changing world, our Digital team is fast growing
and as such we are looking for someone to join us as a Digital Customer
Experience Analyst.
You will contribute towards our goal of creating a
compelling customer experience through all of our digital sites, using
conventional methods as well as an innovative approach to continuous
improvement.
This position will be part of the Digital Customer Experience
team playing a key role in achieving our strategic goal of becoming a Society
for the Digital age.
This is a
brilliant opportunity for someone that is passionate about customer experience.

The Key Competencies for this role are:
Stakeholder Management
Working Autonomously
Decision Making
Showing Initiative
Driving Change

Main Responsibilities

Supporting the delivery of projects, working collaboratively
with teams across the Society and creating journey maps is just the beginning
of this role. You’ll also be working to maintain and evolve digital standards
and guidelines along with in depth analysis to identify customer experience
improvements and provide recommendations.
You will play an active part in the departmental plans by
providing expertise and advice on your specialist area. You will also create
and maintain working relationships across the business and be an ambassador for
the Digital Customer Experience Team.

Ideal Candidate

You do not need to have done this role before however; you
will need experience of providing customers with great outcomes. Stakeholder
management skills are essential as well as the ability to drive change and
continuous improvement.
You will be highly organised and have the ability to
multi-task and prioritise in a fast-paced environment as well as influence and
challenge constructively.

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Package Description

In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

* Competitive Employer pension contribution
* Private medical insurance
* Company paid life assurance scheme
* Company paid Group Income Protection scheme
* 25 days holiday (plus bank holidays and the opportunity to participate in the annual Holiday Trading Scheme to buy/sell extra days)
* Annual discretionary bonus scheme
* Volunteering days
* Colleague discounts at a range of UK wide retailers, including holidays, restaurants, fashion, days out and more. Accessible via an online platform and mobile app.
* Discounts/cashback on selected products and services
* Employee Assistance Programme
* Diverse culture

Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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