We are lucky to be partnering with an exciting player in the growing British fintec scene. Established in 2000, the business has gone from strength to strength, now operating some of the most high profile retail branded cards in the UK along with a portfolio of 'own-brand' consumer credit products. Following private equity funding in 2014 its growth accelerated substantially taking them from 50 to 300 employees based in Central London serving nearly 6 million customers.
It is now looking for a Senior Manager, Digital Customer Journey to join them and cover a period of maternity. You will play a key role in owning, simplifying and improving the digital customer journey for all of their customers. You will be the voice and champion of the customer, understand their pain points in relation to their digital journey and define a short and long term vision that shows continuous improvement. You will be required to effectively describe and demonstrate the value of UX for the customer and business as well as making design and research a vital part of the strategy.
The main duties will include:
This is an excellent opportunity for someone with a passion for UX to deliver market leading experiences for customers.