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4 months ago
Virgin Media
Salary: 35-45k + excellent benefits
Location: London
Job type: Permanent
Sector: Digital Agency
Category: Analysis Jobs
Digital Insight Analyst

Hammersmith -Griffin House Hammersmith Road -C1770

Location: London

Market Research/Intelligence

Salary: 35-45k + excellent benefits

35-45k + excellent benefits


Market Research/Intelligence

Closing Date:


What’s it like working for one of the most vibrant brands in the UK?

Virgin Media is one of the largest broadband, TV, mobile and home phone providers in the country. We pride ourselves on being brighter, bolder, smarter and faster than our competition, so when we say we’re obsessive about helping our customers make connections that really matter – we really mean it.

The Digital Team brims with passionate creatives with a flair for innovative disruption. We’ve created inclusive, diverse environments perfect for ambitious minds to drive our digital transformation forward.

As we move towards an agile approach, we’re looking for an ambitious person who shares our fixation on world-class customer experiences and who isn’t afraid to turn the familiar on its head.

So, what’s it like working for one of the most vibrant brands in the UK? Why not join us and find out for yourself.

Job Purpose:

To own digital analytics for the Cable revenue (acquisition) KPI and journeys: enlightening the business by providing a considered, data-driven, customer-centric point of view that uncovers digital opportunities for & risks to growth in the short & long term.

Principle responsibilities:

Deliver the highest standards of analytics and influence, based on:• Accurate, complete and efficient data & reporting – supported by water-tight Adobe Analytics implementation and tagging,• Inquisitive, robust, hypotheses-driven analysis of multiple sources of data, with a focus on detailed journey flows and continuance to identity opportunities to improve the digital experience• Incisive understanding of commercial implications and consumer context, and Influence to drive action through clearly communicated recommendations.• Support Analytics Lead in ensuring all pages and relevant components are correctly tagged, specified into projects and aligned to best practice standards, maintaining the integrity of key data metrics and segments.• Partnering with Digital Product Managers, Journey Managers and extended Digital team to support transformation of cable acquisition digital journeys and therefore performance in revenue generation by ensuring optimisation plans are both strategic and insight-driven.• Coordinating analytics findings with research insight to make holistic and strategic insight recommendations to drive improved online journeys.• Collaborating with stakeholders in Online Sales, Marketing and Commercial to meet their insight needs and to ensure relevant digital insight is understood and actioned across the business.• Contribute to regular insight 'spotlight' updates, which summarise the latest insight and recommendations for senior leadership.• Some travel required between our London/Birmingham offices

Required key skills (functional / technical):

• Ability to take data and turn it into insight - and recommendations for action• Intimately familiar with a broad range of analytical approaches in their specialist area and the application in a business context• Ability to communicate persuasively and influence stakeholders effectively.• Strong attention to detail and commitment to accuracy in a high pressure, sometimes regulated, environment.• Relationship-building skills - and ability to gain influence with key stakeholders in order to drive data-driven decisions.• Innovative thinking - ability to think around an issue and solve problems.

Required qualifications/experience:

• Degree in a numerical subject preferred• Experienced in use of the Adobe Marketing Cloud, especially Adobe Analytics (formerly Omniture).• Experience of tag management systems, especially Tealium, is beneficial• Extremely proficient in Excel• Experience in a similar role, with a track record delivering actionable insight

Salary: 35-45k + excellent benefits

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology so they can do more, be more and have more fun. Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play. You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!

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