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7 months ago
Blue Pelican
Salary: £30000 - £45000 per annum + 10% bonus, good benefi
Location: London
Job type: Permanent
Business sector: B2C
Contact: Colin Doree
Sector: Telecoms, Marketing, Media/Telecoms/Entertainment
Category: Product Development Jobs, Product Marketing Jobs, Digital Marketing Jobs

If you're keen to develop your career down the lines of digital product management, and have a passion for the consumer mobile industry, this could be the opportunity you've been looking for.

Working as a Digital Product Executive, you will be joining the Digital Product Management function of one of the UK's major consumer telecoms companies. Your remit will be to own the Digital Help area of their website. Ensuring this service is kept up to date and as useful as possible in meeting the needs of customer who require help and support, and turn to digital channels in order to resolve an issue, or find out information as a first port of call.

The platform is available to customers over both App and Websites, incorporates typical FAQ type information, as well as providing technical support, tariff information, account management support, and information on things like international roaming and product information.

Your remit will be that of a product owner, managing the roadmap of the 'help' product category. Carrying out the functional upkeep of this service, ensuring content is optimised, handling change requests from the business, prioritising changes and updates and working with the content team who will be the ones actually producing the content for you to include.

You will be joining a team of 4 within this specific 'online help' function, and reporting to a senior manager.

Ideally the company is looking for someone who has a bit of experience in digital, managing site content, looking at site analytics to understand how it's performing and looking at how to optimise it - if that experience also aligns with managing FAQ's or online help - great!

Alternatively, if you've worked for one of the telco's, perhaps having come off a graduate programme and had a rotation within the digital division would be highly desirable.

Or, at least a solid understanding of the consumer telco industry would be highly desirable. This could have been gained from working in the retail channel for one of the network providers, or even its customer service operations. This is so you have a good familiarity with the kind of issues customers face and can translate that knowledge into prioritising what to tackle and why, in order to give customers a great experience over the digital help channel. But on top of this would then be a need to have gained experience within digital, so you have an applied understanding of what a role like this will entail.

So if this sounds like the kind of opportunity you'd like to sink your teeth into, why not apply today to find out more?

Role: Digital Product Executive - Online Help/Services

Location: London

Salary: £30-45k base (based on experience - the more relevant your experience, the higher in band you can anticipate)

Benefits: 10% on target bonus, pension, flex-bens, 25 days leave and more!

EXPERIENCE REQUIRED

  • Multiple backgrounds this company is interested in seeing:
    • Digital product management experience within telco industry
    • Graduate programme for a telco business, and have had a rotation within the digital team
    • Digital experience currently, handling and working with content - managing its performance and optimising a sites experience for customers - and have experience working in the telco industry, but from a retail/customer services type role in the past
    • Digital experience, managing content for a consumer technology business and have worked with FAQ's or online help platforms
  • Good understanding of how to work with data, drawing conclusions from it. Understand how to interpret performance of content and identify what to tweak/change and why
  • Good project management skills, prioritising workloads, and working across other teams to collaborate in delivering to deadlines
  • Great ability to put yourself in the customer's shoes, and put the customer at the heart of your thinking
  • Commercially minded, able to work to KPI's which impact on business performance
  • Interested in developing your career down the digital product management path
  • Keen interest in the consumer telecoms and mobile industry

TO APPLY

For further information please contact:

Colin Doree
Managing Consultant - Blue Pelican Marketing

colin@bluepelican.com

You can view all our vacancies on our web site javascript:void(0);, or calland ask for the marketing division.

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