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6 months ago
Liverpool Victoria
Location: Croydon
Job type: Permanent
Sector: Digital Agency
Category: Product Marketing Jobs
About the role

What are we doing?

We’re passionate about Digital and Customer Centricity being at forefront of our strategic agenda and we’re fully committed and engaged in developing our digital capability to deliver new propositions, products and services to our customers. Following the recent news of our exciting joint venture with Allianz, we’ve been busy working on a brand new General Insurance Digital Strategy and Roadmap, which looks to rebuild and transform LV= into a truly authentic, agile and creative digital organisation. We’ve never been more empowered and forward thinking when it comes to imagining how LV= can grow, in order to meet our ever evolving customer’s needs, wants and wishes. So where do you come in… well you join us right at the very beginning. You’ll be a creator and enabler of this journey and will help us shape, develop and grow LV=’s digital future.

About the role

As Digital Product Manager, you’ll work collaboratively with the Proposition Managers and Product Owners and be responsible for delivering digital initiatives using Agile methodology.

Your role will focus on delivering our digital agenda and providing customers with choice, making us easier to business with, offering frictionless transactions and putting our customers at the very heart of everything we do. Day to day you’ll work with a high degree of autonomy and accountability and your key responsibilities will be;

•Own and manage the self-serve strategy, and contribute and support with senior stakeholders to define the digital product roadmap and vision

•Own, develop and reinforce the digital product roadmap

•Defines features to be implemented and create the overall feature backlog

•Prioritises features and works closely with the Product Owner(s) to ensure the vision of user stories is clearly articulated so that they can prioritise the development team backlog correctly

•Ensure product backlogs are continually managed and prioritised working with product owners so that feature/scrum teams are fully optimised in delivery

•Work collaboratively with stakeholders and external suppliers to ensure buy-in, alignment and successful delivery of the digital roadmap/agenda

•Manage the product owners and the wider delivery teams to :

o Ensure all initiatives have defined business cases and that outputs are aligned to deliver the changes required

o Engage technical delivery areas and business areas to ensure application and infrastructure changes are scoped and delivered

•Pro-actively manage issues, risks and dependencies taking action as appropriate to achieve urgent resolution, escalating clearly and promptly as required

•Present the vision, which highlights the proposed features of the solution at each Program Increment (PI) planning session, including any relevant upcoming milestones

•Lead the business element of the Pre-PI planning meeting, working with the Solution Train stakeholders to define the inputs, milestones, and high-level objectives for the upcoming PI planning session

•Be responsible for decision making on business priorites based on cost and effort to deliver the business objectives

The successful applicant will be required to travel to Bournemouth 25% of the time.

About you


•Previous experience in delivering product initiatives using Agile methodology.

•Previous experience in large delivery roles with a large project background

•Knowledgeable and passionate of digital development and delivery

•Significant experience of customer service/experience design from ideation into commerciality

•Successful track record of delivering complex digital projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success

•An understanding of current customer trends and needs

•Ability and willingness to work effectively under pressure and to complete the tasks required in a timely manner and with a high degree of accuracy

•Proven leadership, communication and collaboration skills


•Understanding of general insurance and backend data systems

•Ability to translate research/customer insight into business plans and outcomes

•Commercial acumen with the management of 3rd party delivery, service and support contracts

•Background in Blue chip or FTSE 100 level organisations

•An MBA or a relevant post graduate qualification

•Good knowledge of customer propositions and product development lifecycle


Rewards and benefits

This role is a Band C in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

* 30 days' holiday, with the option to buy up to 2 additional days

* a competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)

* an annual bonus scheme based on company and personal performance

* Single cover private medical insurance which you can upgrade to family cover

* a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)

* a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.

To find out more about our benefits and rewards, please click here.

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook. We’re also proud to say we’re an equal opportunities employer. Why not follow us on Glassdoor and take the opportunity to see real reviews of what it’s like to work here.

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