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6 months ago
Blue Pelican
Salary: £50000 - £60000 per annum + Bonus & Benefits
Location: London
Job type: Permanent
Business sector: B2C
Contact: Max Tullis-Turner
Sector: B2C
Category: Product Marketing Jobs

Are you an experienced Digital Product Manager or Digital Project Manager looking for an exciting next step?
Do you have experience managing the development of a complex website or App?
Do you have experience working in a fast-moving consumer-focused business?
Then this could be an exceptional opportunity for you!

The rapidly growing telecoms company is looking for a Digital Product Manager with experience managing the development roadmap for a complex website or App to join the Product Management team. This role will lead the digital lead for their app and focusing on driving the continued evolution of the app as well as driving key initiatives such as self-service and driving customer behaviour online.

They are looking for a tenacious Digital Product Manager who is looking for a challenging role to join the team and lead the Digital app development and be accountable for the online My Account and app, tasked with the delivery of the overall self-service strategy and update roadmap. The role is responsible for delivery of registration, usage, engagement and ROI metrics and will work closely with the Customer Experience and Customer Service teams to reduce call volumes and propensity.

Working in their Digital hub you'll find a fast paced, exciting, game-changing environment, all the great things you would expect to find in a start-up agency, but with the richest commercial data on the market at your fingertips. The company is a rapidly expanding telecoms company keen to invest into digital.

The role will be based in their Slough offices and be responsible for:

  • Support line manager in defining a self-service strategy, to put the app at the forefront of all customer service and experience, marketing, and commercial initiatives to get the most value from our app platform
  • Drive a shift in customer behaviour to increase registration and usage of the self-service portals, so that customers no longer have to rely upon traditional call centre interaction as a means to service
  • Identify, plan and business case, and execute new opportunities to improve our self-service experiences for our customers that are aligned to the overall strategy
  • Work with internal and external stakeholders to prioritise new change initiatives and execute through to delivery
  • Work with our UI and UX team to deliver a first class creative output, aligned to our brand identity and fuss-free customer experience principle
  • Monetise the app as a new marketing campaign channel
  • Be the main point of contact for everyday related queries
  • Reporting on and ownership of self-care KPIs around registration, usage and performance

The ideal candidate will have a hands-on approach to Digital Product Manager/Digital Project Manager, be a team player and be the go to expert for the App.

The Digital Product Manager role requires the following experience:

  • Proven product management experience with My Account self-service capability across online and app
  • Proven experience in creating self-serve strategies to drive adoption and engagement
  • Ability to business case new initiatives and proposals for sign-off and proof of ROI
  • Great communication skills and the ability to interact with marketing, product, commercial, operations and UI/UX teams
  • You'll be comfortable leading projects and cross-functional and virtual team, as well as have experience of managing development teams in waterfall and agile set-ups
  • Experience working with UI and UX teams
  • Passion about new technology and latest trends.
  • Experience in working on customer journeys to create, analyse and optimize
  • Senior stakeholder management
  • Creative and effective

Title: Digital Product Manager - Telecoms
Location: Zone 1, London
Salary: £50k - £60k
Benefits: Bonus & Benefits

** Must have the necessary visas to live and work in the EU**

Max Tullis-Turner
Senior Consultant
Blue Pelican Marketing

About Us
Honest, ethical, professional, knowledgeable, Recruitment Experts. Blue Pelican Marketing is one of the UK's leading marketing recruitment agencies providing a truly consultative service. We adhere to the Blue Pelican Standards (javascript:void(0);), assuring you of an enhanced level of service whether you deal with us as client or candidate.
You can view all our vacancies on our web site javascript:void(0);, or calland ask for the marketing division

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