1056 jobs - 0 added today
217189 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me jobs relevant to my job search
12 months ago
The Body Shop
Location: London
Job type: Permanent
Sector: Digital Agency
Category: Digital Marketing Jobs
Job Description:


Are you a Digital Product Manager looking for your next role with an award-winning global retail business? Then we’d love to hear from you!


When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible.

Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.


The Body Shop, along with Aesop and Natura, is part of Natura &Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969.


The Digital Product Manager will own digital product(s) and be responsible for prioritising and maintaining its backlog. As part of a project team, s/he owns the delivery of high quality, customer-led digital product, ensuring focus on the items that will deliver the most significant business value. The role is responsible for building the right product for the business and working closely with the extended Product team to interpret and ensure alignment with strategy, roadmap and business goals.


* Support execution of our digital and technology strategy.
* Launch new digital products and enhance existing ones, developing the supporting business case.
* Deliver against and support the vision, strategy and roadmap for your product(s).
* Be a focal point of contact for the business for the defined product/portfolio of products.
* Continuously monitor customer needs, market trends, competitor activity and regulatory changes to ensure the product remains a category leader.
* Maintain the end-to-end customer experience of the product.
* Brief stakeholders and senior management on the product roadmap and associated deliverables, to ensure cross function alignment.
* Deeply understand customer needs and gather requirements from stakeholders.
* Deliver agreed benefits (both functional and financial) for your product(s).
* Manage product feature prioritisation; ensuring stakeholders understand the compromises and constraints.
* Manage product user journey design, ensuring a high quality customer experience.
* Manage product launches, ensuring business readiness.
* Document processes and training materials to assist with successful launch and business adoption of the product(s) or new feature(s).
* Provide digital product knowledge and insight for colleagues across our business.
* Governance of all process of the digital products after launch and monitoring its adoption in the business.
* Manage communication with all key stakeholders, delivering regular updates to the business.


* Senior management for roadmap and strategy
* Brand team for alignment to brand strategy / asset development
* International Digital Products for Customer Experience and internal alignment
* International Digital team for integration into website operation, event activation and digital marketing activity
* Customer Insights / Research for business case development and validation; KPI setting / measurement
* Market teams to engage them with roadmap and support market adoption
* Legal to ensure that deployments meet local legislative requirements
* IT to deliver the ongoing development and support
* Finance to validate business cases and setup ongoing reporting
* Retail Academy / Retail Ops for deployment, training and stores execution
* Sourcing / Procurement for vendor selection process
* Customer Insights / Research for business case development and validation; KPI setting / measurement
* Customer Care for management of customer issues, complaints and service
* Customer Insights / Research for business case development and validation; KPI setting / measurement
* Customer Care for management of customer issues and complaints
* Head Franchise representatives
* Technology suppliers
* Freelancers / Contractors


* Retail experience highly desirable
* Solid experience with delivering various projects across eCommerce and CRM/loyalty.
* Agile development experience
* Experience working as a business analyst and product owner with varied project delivery across eCommerce, IT and change management
* Retail/consumer facing experience or experience working in a technology company or agency environment.
* Able to deliver software development/integration projects that cover front-end, back-end, online and offline
* Able to own roadmap and help to shape this by working closely with various stakeholders to integrate with business strategy
* Experience with change management and working in a matrix or complex global environment


BA/BSc degree or equivalent practical experience


Our global HQ is located in the heart of East Croydon – 1 minute walk from the train station and is just 10 minutes train ride from Clapham Junction and 16 minutes from London Victoria. Our brand new office opened just over one year ago and provides a light, modern and open-plan work space that includes an onsite global café and even a living wall in the reception area.


Want to join the Body Shop team? Then please apply today – as well as a competitive salary, here are just a few of the rewards and benefits you can look forward to when you join us: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks At Work our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. We have also implemented ‘Work Wise’ into our HQ - flexibility of ‘in-office’ hours, the ability to work remotely and a new meeting charter. Here at The Body Shop we’ve got your best interests at heart – it’s our way of saying thank you!

Email me jobs relevant to my job search

  Back to the top