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5 months ago
Virgin Media
Salary: Competitive Salary
Location: London
Job type: Permanent
Sector: Design / Branding Agency
Category: Design Jobs
Digital UX Designer

Hammersmith -Griffin House Hammersmith Road -C1770

Location: London

Digital Marketing


Digital Marketing

Closing Date:


What’s it like working for one of the most vibrant brands in the UK?

Virgin Media is one of the largest broadband, TV, mobile and home phone providers in the country. We pride ourselves on being brighter, bolder, smarter and faster than our competition, so when we say we’re obsessive about helping our customers make connections that really matter – we really mean it.

The Digital Team brims with passionate creatives with a flair for innovative disruption. We’ve created inclusive, diverse environments perfect for ambitious minds to drive our digital transformation forward.

As we move towards an agile approach, we’re looking for an ambitious person who shares our fixation on world-class customer experiences and who isn’t afraid to turn the familiar on its head.

So, what’s it like working for one of the most vibrant brands in the UK? Why not join us and find out for yourself?

Come and join us as a UX Designer in our Hammersmith offices, London.

About you:• Have an interest in companies that provide their customers with a super digital experience• Energy and passion to thrive in a fast-paced environment• Enjoy working collaboratively and influentially with stakeholders• Have a can-do attitude

About the role:You'll be joining the Change squad within Digital Service which sits alongside other teams in Digital such as Acquisition, Insight & Strategy and Apps. This squad is responsible for ensuring customer engagement with our digital products. The focus is to keep our customers happy, by enabling them to do things like change their package and understand the value they're getting from their Virgin Media services through our digital channels, driving loyalty and retention. You'll be working closely with teams outside of Digital such as Marketing, Commercial and Technology.

You’ll support in improving the overall customer experience; focusing on building new journeys and iterating on existing ones.

You’ll need bright ideas, high energy and a commitment to improving our digital customer experience for good. You’ll need to hit the ground running, be proactive and strong at problem-solving.

Things you’ll be doing:• Responsible for the design output from ideation through to launch this would include sketches, wireframes, prototypes and visual design• Exporting assets ready for build• Applying a User-Centred Design approach to everything you do• Supporting the Product Owner with stakeholders including show & tells and retrospectives• Ensuring that both customer and business needs are met• Supporting with user research and user testing, informing the approach to take e.g. tree-testing• Ensuring that we take a mobile-first approach• Delivering accessible experiences that comply with industry standards• Keep up to speed with Customer & Technology trends, customer behaviour and the broader digital landscape through insight and desk research

Your experience and supporting qualifications:• Design thinker and problem solver• Experience of design techniques, e.g., sketching, workshops, design sprints and rapid prototyping• Understanding of Agile methodologies• Good communication and presentation skills• Experience in interaction and animation design would be a bonus• Advanced in using leading design tools such as Sketch, Zeplin, InVision and Adobe Creative Cloud• Experienced in leading usability testing remote and face to face• Knowledge of design patterns and style guides• Good understanding of analytics and using data to inform decisions• Good understanding of A/B and multivariate testing• Comfortable with getting to grips with technical capability• Understanding of technology behind the experiences you're creating e.g. HTML, CSS, JavaScript• Educated to degree level (strongly preferred, not essential)• Minimum of 3+ years' experience in a digital environment, in-house or agency

Competitive Salary + Excellent benefits

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology so they can do more, be more and have more fun. Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play. You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!

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