Have you brought a new customer service to market? Do you have excellent understanding of how to meet customer needs and translate this into a marketing strategy?
Our client is an iconic national passenger rail company based in Central London.
Reporting directly to the Customer Proposition Director, you will be responsible for the design, development, and implementation of short and long term customer propositions and plans across the entire end to end customer journey. The objective of this role is to meet and exceed customer expectations, and anticipate future trends in the market.
You will champion the voice, needs and aspirations of the customer and constructively hold the business to account for the delivery of a transformational customer offer.
Ideally you will have a strong B2C product, proposition or customer experience background. You will have proven experience of customer proposition development and you will champion the customer, balancing this with an outstanding commercial approach.
Ideally you will have gained this experience in a fast paced consumer sector eg Retail, Travel or Leisure.
If this sounds like you and you're looking for a new opportunity - please apply today!