6 months ago
Intermediary Relationship Manager - Yorkshire/East Midlands
Hours of Work: 35 hours per week, Monday to Friday, 9am to 5pm
Salary: Dependent on Experience
We’re looking for an Intermediary Relationship Manager (IRM) to build relationships with mortgage brokers and to deliver an exceptional customer experience. It sounds easy enough, but this role really does require someone with a particular set of skills. It’s a meaty role that will be an exciting challenge for the right person, but it’s certainly not for the faint hearted.
The Yorkshire/East Midlands region covers an area from York to Nottingham to Lincoln including Wakefield, Sheffield & Doncaster.
As an Intermediary Relationship Manager you’ll be travelling throughout the region to provide expert advice to brokers who are looking for the best mortgage for their clients. There’s a lot of competition, so it will be up to you convince them that Skipton is the clear choice above other lenders where our products meet the needs of their customers.
To succeed, you’ll need extensive experience of mortgage lending and relevant industry knowledge to ensure you’re able to offer an expert, personalised service. You’ll also work closely with colleagues in other departments and specifically with our support team who provide support on the phone, through email or web chat.
As a new IRM you’ll need to build meaningful relationships with the brokers you meet and get a genuine understanding of their needs. On a typical day you’ll have three or four meetings, and in any one meeting there might be upwards of 20 to 30 people.
First and foremost you’ll need a genuine respect for brokers and their clients and a passion for providing them with a service that’s second to none. Your charisma, swagger, gravitas – call it what you will – will only work if it’s balanced with humility and underpinned by Skipton’s required behaviours, which put customers at the heart of everything we do.
You’ll need to be confident, assertive and thrive on lively debate, with the ability to get your point across. You’ll also need to be resilient and thick skinned with an innate ability to influence and persuade.
The above should contribute to you being a strong relationship builder and the ability to communicate effectively at all levels coupled with a passion for delivering excellent customer service.
Up to date knowledge of financial services and mortgage expertise is important, but we’re not necessarily looking for an experienced IRM. A commercial background and CeMap or equivalent qualification would be a bonus, along with experience of managing your own appointments and time.
About Skipton Building Society
At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.
The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.
When you become an IRM at Skipton, although you’ll be working remotely, you’ll be backed by a supportive team that puts wellbeing at the top of the agenda and has consistently high engagement scores. The sky’s the limit for proactive individuals prepared to carve their own path and you’ll be supported throughout your career with a structured development plan and opportunities to progress your career.
We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.
In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:
* Competitive Employer pension contribution
* Private medical insurance
* Company paid life assurance scheme
* Company paid Group Income Protection scheme
* 25 days holiday (plus bank holidays and the opportunity to participate in the annual Holiday Trading Scheme to buy/sell extra days)
* Annual discretionary bonus scheme
* Childcare vouchers
* Volunteering days
* Colleague discounts at a range of UK wide retailers, including holidays, restaurants, fashion, days out and more. Accessible via an online platform and mobile app.
* Discounts/cashback on selected products and services
* Employee Assistance Programme
* Diverse culture
Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age