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3 months ago
Salary: up to £24,000 depending on experience
Location: Redhill
Job type: Permanent
Sector: Digital Agency
Category: Digital Marketing Jobs

Do you have IT Service/Helpdesk experience? Are ambitious, motivated and looking for your next opportunity, then read on to find out more....

This is an opportunity to join us on a fixed term contract basis for up to 12 months to cover a period of maternity leave on a salary of up to £24,000 per annum depending on experience.

As the IT Service Administrator, you will form part of our Service Desk team who are responsible for delivering an important, timely and vital IT request fulfilment service to the business through
Service Excellence.

You'll be the first line of contact for our users, as well as working closely with the other members of the Support team to ensure that we continue to deliver the best IT service to the business.

You will be responsible for providing first line support for incident and request resolutions and carry out administrative tasks for the IT Service Desk.


To be our IT Service Desk Administrator, you should have -

•Previous experience of working within a IT Service/Helpdesk environment

•Excellent customer service, telephone etiquette, patience, problem solving and teamwork
•High level of organisational skill whilst under pressure.
•Able to use your own initiative and confident when dealing with people at all levels.
•Demonstrate an ability to multi-task.

•Being proactive when encountering unknown problems

•Investigative spirit

•Knowledge and ability to troubleshoot in the following areas - Active Directory, Windows 7, Windows 10, office 365, Exchange, Mobile device platforms,

•Enjoys being part of the team which, in our case, is very friendly and fun to be in.

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. We’ve been recognised as one of the Sunday Times Top 25 Best Big Companies to work for. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

AXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services.

As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this innovation ecosystem.

The combination of both missions positions AXA Partners today as a key pillar of AXA’s Payer-to-Partner strategy.

With the support of operating units established in 39 countries, our more than 9,000 employees are at the service of our customers anywhere, anytime.

In 2017, AXA Partners’ revenues reached €3.2 billion.

What We Offer


Up to 10% annual bonus


25 days holiday + bank holidays

* Nissan discount club

* Company pensions scheme Up to 6% business contributions

* Travel Insurance – for yourself and family

* Motor breakdown cover

* On Commencement of employment, Entitled to participate in Company Life Assurance Cover

* Healthcare benefits

* Season ticket loan

Important notice: We’ve recently become aware of a recruitment scam in which candidates are asked to be interviewed on Google Hangouts. It is not our policy to conduct interviews via Google Hangouts (we much prefer face-to-face), so if you have been asked to do this, please let the recruitment team know and we’ll do our best to advise you. Likewise, if you’re unsure if the person you’re speaking to is genuinely an AXA recruiter or the job you’re ing for is legitimately from AXA, please get in touch and we can check for you. We cannot be held responsible for any interviews conducted without our knowledge and authorisation. If you’re unsure and would like some advice, feel free to get in touch with our recruitment team.

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